Victor Pena
Canby,OR
Summary
Dedicated Shift Leader promotes quality assurance, issue resolution, and team collaboration. Excels at troubleshooting and supervising talented teams. Works to facilitate teams to develop action plans to address issues and presents solutions to management and key stakeholders.
Overview
2
2
years of professional experience
Work History
Shift Leader
Jack in the Box
Corona, California
11.2023 - 06.2024
- Assisted general manager with operations game plan and company initiatives implementation.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Educated customers about offerings, promotions and pricing to boost sales.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Maintained cleanliness and organization of the work area to uphold company standards.
- Assisted in training new employees on shift operations.
- Supervised and led employees to maintain productivity and customer service levels.
Cashier Team Lead
Carl's Jr
Corona, California
12.2021 - 11.2022
- Maintained current knowledge of store promotions to highlight sales to customers.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Greeted customers promptly and responded to questions.
Education
GED -
Clackamas Community College
Oregon City, OR06-2005
Skills
- Document management
- Sales strategies
- Employee training
- Customer engagement
- Team leadership
- Customer service
- Work area organization
- Client support
Timeline
Shift Leader
Jack in the Box
11.2023 - 06.2024
Cashier Team Lead
Carl's Jr
12.2021 - 11.2022
GED -
Clackamas Community College