Summary
Overview
Work History
Education
Skills
Radio Control Cars
Timeline

Victor Pitones

El Centro,CA

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and customer service practices.

Overview

7
7
years of professional experience

Work History

General Manager

Ricochet RC LLC
El Centro, CA
10.2018 - Current
  • Managed inventory, employees , training, schedules and events.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Organized promotional events and interacted with community to increase sales volume.
  • Handled customer relations issues, enabling quick resolution and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Maintained working knowledge of products, accounts, representatives, tools and systems.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

General Manager

Ricochet R/C Raceway
El Centro, CA
04.2016 - 09.2018
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Executes excellent sales floor merchandising and selling.
  • Maintained and organized inventory, adapted to shifting customer demands by strategically implementing and updating purchasing procedures.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Kept equipment working optimally by replacing loose, worn and defective parts.
  • Used soldering skills to connect components securely.
  • Serviced and repaired electronic equipment for individual and business customers.

Education

No Degree -

Southwest High School, El Centro, CA

Skills

  • Sales Tracking
  • Problem Anticipation and Resolution
  • Understanding Customer Needs
  • Upbeat and Positive Personality
  • Replacement and Repair Work
  • Task Concentration
  • Building Customer Relationships and Loyalty

Radio Control Cars

I have a passion for radio control cars. I have been in the hobby for over twenty years and the passion just grows every year. I attend race events at different locations and have even traveled out of state and country to race.

Timeline

General Manager - Ricochet RC LLC
10.2018 - Current
General Manager - Ricochet R/C Raceway
04.2016 - 09.2018
Southwest High School - No Degree,

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Victor Pitones