VICTOR PRETELIN
Willimantic,CT
Summary
Experienced with managing customer interactions and resolving issues efficiently. Utilizes communication and problem-solving skills to ensure customer satisfaction. Track record of maintaining high service standards and fostering positive customer relationships.
Overview
5
5
years of professional experience
Work History
Customer Care Specialist
Travelers
Windsor, CT
04.2025 - Current
- Assisted customers with filing claims for accidents and issues under their home and/or auto policies.
- Delivered exceptional customer service by resolving inquiries and complaints efficiently.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified accuracy of customer account information and updated when necessary.
- Reduced customer complaints by efficiently resolving issues through effective communication and problem-solving skills.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Accounts Receivable Clerk
S&S Worldwide, Inc
Colchester, CT
05.2021 - 03.2025
- Illustrate good communication skills with customers
- Multitasking between different projects
- Mentally prepared since the second you clock in
- Good at problem solving and making good decisions
- Work precisely with accounts with important information about their company
Cash Collector
S&S Worldwide, Inc
Colchester, CT
06.2021 - 03.2025
- Processing checks, ACH and credit card payments with precaution and precisely.
- Contacting customer with good communication skills for payment
- Working with important bank information to process the payments into bank account
Education
Bachelor's Degree - Business Administration, Marketing
Eastern Connecticut State University
Skills
- Time management
- Bilingual
- Quality assurance
- Documentation and reporting
- Multitasking and organization
- Verbal and written communication
Timeline
Customer Care Specialist
Travelers
04.2025 - Current
Cash Collector
S&S Worldwide, Inc
06.2021 - 03.2025
Accounts Receivable Clerk
S&S Worldwide, Inc
05.2021 - 03.2025
Bachelor's Degree - Business Administration, Marketing
Eastern Connecticut State University