Victor Ramirez
Garden Grove,CA
Summary
Dynamic customer service professional with a proven track record at SiteOne Landscape Supply Inc., excelling in conflict resolution and upselling techniques. Enhanced customer satisfaction through effective issue tracking and management, while leading shipping operations to ensure accuracy and efficiency. Committed to delivering exceptional service and fostering strong client relationships.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
SiteOne Landscape Supply Inc.
Laguna Hills, California
05.2022 - Current
- Delivered exceptional customer service, increasing satisfaction ratings through effective issue resolution.
- Resolved complex problems by collaborating with departments to meet customer needs.
- Answered inquiries and provided accurate information about products and services.
- Conducted follow-up calls to ensure customer issues were fully resolved.
- Assessed team workloads for adequate coverage during peak periods.
- Tracked orders from initiation to delivery to guarantee timely service.
- Identified upselling opportunities based on customer needs, enhancing revenue potential.
- Maintained professionalism when managing difficult situations, diffusing tension effectively.
Shipping and Receiving Lead
SiteOne Landscape Supply Inc.
Laguna Hills, California
01.2020 - 05.2022
- Supervised and trained personnel in the proper use of shipping and receiving equipment and procedures.
- Managed warehouse operations by organizing workflow, delegating tasks, and ensuring accuracy of product labeling.
- Resolved discrepancies between purchase orders and actual receipts.
- Inspected containers for damages or discrepancies prior to accepting them from carriers.
- Maintained accurate records of incoming and outgoing shipments.
- Coordinated returns of damaged or incorrect items with suppliers.
- Monitored stock levels and replenished as needed to meet customer demands.
Education
Hare High School
Garden Grove06-2013
Skills
- Customer service
- Conflict resolution
- Product knowledge
- Issue tracking
- Upselling techniques
- Professional communication
Timeline
Customer Service Representative
SiteOne Landscape Supply Inc.
05.2022 - Current
Shipping and Receiving Lead
SiteOne Landscape Supply Inc.
01.2020 - 05.2022
Hare High School
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