Victor Santana
Dorchester,MA
Summary
Seasoned IT and Maintenance Technician with a proven track record at Lawrence Public Library, excelling in system performance optimization and offering robust bilingual support in English and Spanish. Demonstrated success in enhancing network reliability and streamlining technical processes, ensuring operational excellence and safety compliance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Technician
Lawrence Public Library
Lawrence, MA
05.2022 - 11.2024
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Set up user profiles on local machines according to established standards.
- Provided technical support to users via telephone or remote access.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
- Diagnosed hardware failures using diagnostic tools such as PC Doctor or Windows Event Viewer.
- Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
- Responded quickly to emergency situations involving outages or data loss scenarios.
- Configured routers, switches and wireless access points for LANs and WANs.
- Documented repair processes and helped streamline procedures for future technical support actions.
Maintenance Technician
YWCA
Lawrence, MA
02.2021 - 04.2024
- Collaborated with building managers to assess ongoing needs and plan preventive maintenance schedules.
- Repaired machines, equipment or structures using tools or equipment.
- Ordered parts, supplies or equipment from catalogs or suppliers.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Changed HVAC filters and cleaned condensation drains to perform preventive maintenance on HVAC systems.
- Provided technical support to production staff for machine troubleshooting needs.
- Conducted regular safety checks to ensure compliance with OSHA standards.
Education
High School Diploma -
Greater Lawrence Technical School.
Lawrence, MA06-2022
Skills
- Security patching
- Application installations
- System performance optimization
- Debugging
- Software updating
- Virtualization technologies
- Network maintenance
- Fluent in English and Spanish
- HVAC
Languages
Spanish
Professional
English
Professional
Certification
- Certified in Information of Technology.
- OSHA Certified.
- Comptia A+ Certified.
Timeline
IT Technician
Lawrence Public Library
05.2022 - 11.2024
Maintenance Technician
YWCA
02.2021 - 04.2024
High School Diploma -
Greater Lawrence Technical School.
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