Victor Santiago
The Charcoal Room Steakhouse
North Las Vegas
4
Languages
18
years of professional experience
Adaptable Hospitality Professional experienced in fast-paced environments. Delivered exceptional guest experiences through effective teamwork, efficient service, and a commitment to cleanliness. Focused on continuous learning and personal growth to meet evolving industry demands.
Work History
Busser
1 Year 3 Months- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Collaborated with servers to ensure timely food and beverage delivery.
- Assisted in setting up and breaking down dining room for events and functions.
- Supported kitchen staff by restocking supplies and managing inventory levels.
- Monitored tables for guest needs, promptly addressing requests to improve satisfaction.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Contributed to increased customer satisfaction by promptly addressing any concerns or requests.
Busser
11 Years 2 Months- Cultivated customer loyalty through exceptional service and attentiveness.
- Provided friendly and attentive service.
- Perform work efficiently and quickly to ensure smooth and timely service to all customers.
- Provided friendly and attentive service.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Observe tables to promptly respond to requests and refill beverages.
- Set dining table according to type of event and service standards.
- Follow all safety and sanitation policies when handling food and beverages to uphold proper health standards.
- Swept, wrapped silverware and performed other tasks to help the dining room operate in an efficient manner.
- Maintain clean and presentable table with tableware, spotless glassware, silverware and linens.
- Fostered positive relationships with team members to achieve collaborative goals.
- Uphold standards of cleanliness, food handling and safety.
- Routinely carried large load of dishes to kitchen for washing.
- Refill and rotate items on shelves to maintain well-stocked inventory.
- Cleaned and organized dining areas to enhance guest experience and maintain restaurant standards.
Food Runner/Busser
5 Years 4 Months- Assist wait staff and bartenders with bringing food from the kitchen to customers table.
- Assist wait staff and bartenders with bringing food from the kitchen to customers' table.
- Responsible for great communication with guests and supporting both servers and kitchen staff.
- Cleaned tables promptly after guests finished dining to prepare for next service. and reset tables with utensils and drinkware for the next service.
- Monitored water levels in glasses to enhance guest comfort during meals. diner water glasses are full.
- Built strong relationships with managers and team members to foster a collaborative work environment.
- Executed tasks efficiently to facilitate smooth and timely service for all customers.
- Maintained high standards of cleanliness and sanitation.
- Move and arrange tables, chairs and place settings and organize seating for groups with special needs.
- Delivered food to guests promptly to maintain proper serving temperature.
Education
High school
Skills
Food safety
Dining setup
Operational efficiency
Attention to detail
Multitasking
Time management
Physical stamina
Effective communication
Bilingual communication
Customer engagement
Guest engagement
Detail-oriented team player
LANGUAGES
Spanish
Speak and interpret Spanish
English
Speak and interpret English
Timeline
Busser
The Charcoal Room Steakhouse
05.2025 - CurrentRead More
Busser
Wicked Spoon-The Cosmopolitan of Las Vegas
02.2014 - 04.2025Read More
Food Runner/Busser
Top Of The World
04.2008 - 08.2013Read More
Chaparral high school
High school
Read More