Victor Santos

Leadership & Team Management

• Led cross-functional teams, managed stand-ups, task delegation, and ensured smooth transitions during organizational changes. Acted as Scrum Master, facilitating ceremonies, task refinement, and roadmap planning.

Mentorship & Training

• Mentored junior developers, QA, and data engineers, improving skills, teamwork, and performance.

Technical Expertise

• Developed a modular framework for scalable storefronts, reusable NPM packages, and technical solutions like reverse proxies.
• Implemented server-side logging, synthetic UI monitoring, alerts, and automated workflows, reducing manual development operations.
• Built a custom tool using Bash scripts and CI YAML automation, streamlining development operations.

Project Management

• Coordinated with product managers and stakeholders to meet deadlines. Led key project launches, including Seller Partner Loyalty Program integration and Sponsored Products.
• Managed the successful launch of five new storefronts in 2024.
• Automated Jira workflows to streamline transitions, from pull requests to release, improving efficiency and capturing release markers.

Collaboration & Communication

• Created documentation, training resources, and diagrams for team alignment. Fostered cross-team collaboration for high-impact project launches.

Customer-Focused Delivery & Impact

• Enhanced site conversions by 50% through fast delivery, A/B testing, and data-driven insights from GA to improve PLP and PDP.
• Supported customer-facing projects like newsletters, retail media, and merchandising operations.

Recognition & Impact

• Continuously recognized for leadership, ownership, and results in team reviews and feedback channels.

• Frontend Development & Micro-Frontends
• • Designed and implemented scalable UI/UX flows using Next.js, React.js, Material UI, and Figma, improving usability and customer experience.
• • Developed Module Federation for the Vroom Transaction Manager (VTM), enabling dynamic runtime component imports and allowing teams to build and release features independently.
• Backend Development & GraphQL Microservices
• • Built and launched a Super GraphQL Service with Apollo, Node.js, and TypeScript, consolidating multiple GraphQL services to enhance team autonomy over codebases and schemas.
• DevOps & CI/CD Optimization
• • Automated GitLab CI/CD pipelines, simplifying deployment of NPM packages after successful merge requests.
• • Collaborated with DevOps to:
• • Migrate apps from KOPS to EKS with ephemeral environments for branch testing.
• •. Implement Identity Access Manager and integrate AWS ALB (Application Load Balancer), streamlining secure access to internal tools.
• Applications & Tools Developed
• 1. Stocking Tool
• • Automated vehicle inventory uploads from vendor CSV files and Webhooks.
• • Technologies: React.js, Golang, PostgreSQL, AWS Lambda.
• 2. Scanner UI Tool
• • Reduced internal processing time by 70% by digitizing car title/document scanning.
• 3. Document Review UI
• • Built and led a team of 4 people to implement an interface for document validation (e.g., VINs, signatures).
• 4. Transaction UI
• • Designed a step-based app for title and registration processes.
• Engineering Leadership
• • Increased unit test coverage for the checkout app from 5% to 85% using Jest and a CI/CD test quality tool.
• • Led projects like Vehicle Trade-In and eDoc Embedded Signing, delivering critical features without regressions.
• • Mentored junior engineers, conducted PR reviews, and contributed to UI library stabilization.
• Performance Optimization & Problem Solving
• • Diagnosed and resolved cross-application bugs through monitoring and root cause analysis.
• • Optimized app performance for scalability and improved user experience.
• iOS & Backend Contributions
• • Debugged and improved features in the Vroom iOS app built with Swift.
• Hiring & Documentation
• • Participated in hiring processes, candidate evaluations, and onboarding.
• • Authored and maintained comprehensive documentation for systems and features.
• Technical Skills
• • Languages & Frameworks: React.js, Next.js, TypeScript, Node.js, Golang, Swift, C#.
• • APIs & Protocols: GraphQL (Apollo), REST, TWAIN.
• • DevOps Tools: GitLab CI/CD, AWS (ALB, Lambda, S3, EKS), Okta.
• • Testing Tools: Jest, Code Quality, and Analysis.
• • Design Tools: Figma, Material UI.

• About the Company
• Amelia.ai is a leading AI company specializing in developing advanced conversational AI systems that enhance user experiences through natural and immersive interactions.
• Responsibilities
• 1. Leadership & Project Management:
• • Plan, organize, and oversee operations and personnel for forward-facing websites and in-house development projects.
• • Led and drove the development, planning, and execution of a B2B project designed to support over 10,000 concurrent users worldwide.
• 2. Product Development:
• Amelia v3:
• • Develop a customer-facing application integrating WebRTC for real-time video streaming and interaction with a 3D avatar using text and audiovisual communication.
• • Create animated 2D SVGs to demonstrate NLP (Natural Language Processing) system interactions dynamically.
• Amelia v2:
• • Develop a high-performance 3D brain visualization using THREE.js and WebGL to offload animation rendering from the CPU to the GPU.
• • Migrate the administrative interface from ExtJS to ReactJS with Redux and Redux-Saga.
• 3. Web Application Development:
• • Maintain and enhance client-facing web applications using React.js, WebSocket, Redux, Redux Saga, and Docker.
• • Utilize Express/Node to build dynamic API-based routing applications, incorporating JSON configurations.
• • Work with MongoDB for data relationships, Redis for caching, and Fastly for accelerated content delivery.
• 4. Testing & Monitoring:
• • Operate in a Test-Driven Development (TDD) environment using Cypress and Bitbucket CI/CD pipelines.
• • Implement comprehensive monitoring practices to track metrics for performance, security, errors, and user behavior.
• 5. Feature Development & Customization:
• • Implement interactive flow diagrams with D3.js and React, ensuring an intuitive and accessible interface.
• • Lead the design, development, and optimization of a forecasting feature.
• 6. Mentorship & Leadership
• • Led a team of four Frontend engineers, guiding them.
• • Worked with product managers to prioritize tasks and keep projects on track.
• • Mentored junior developers by setting goals and providing support in agile sprints.
• • Collaborated with designers, stakeholders, and teams to deliver high-quality features.
• Developed positive working relationships with stakeholders to effectively coordinate work activities.