Victor Soriano
Houston,TX
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated at Moxie Pest Control. Skilled in technical analysis and safety management, with a knack for fostering positive relationships and improving service quality. Excelled in team training and guest needs assessment, driving efficiency and elevating dining experiences across roles.
Overview
5
5
years of professional experience
Work History
Field Technician
Moxie Pest Control
04.2024 - 08.2024
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
- Kept detailed records of field measurements and data.
- Utilized safety practices with no complaints or accidents.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Developed and maintained positive relationships with community members.
- Created customer presentations based on customer requirements.
Food Expeditor
Manditos Tex-Mex
03.2023 - 09.2023
- Trained new expeditors and food runners according to company policies and standards.
- Maintained kitchen productivity, guaranteeing timely preparation, and serving of dishes in alignment with customer specifications.
- Played key role in bolstering high-end dining experience by optimizing resources allocation.
- Assisted preparation of food plates, overseeing quality, and appearance.
Sales Associate
Houston Astros Team Store
04.2022 - 10.2022
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
Busser
Escalante's Tex-Mex
03.2021 - 08.2021
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
Restaurant Hostess
Escalante's Tex Mex
02.2020 - 08.2020
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Delivered unparalleled service to drive positive dining experience and repeat customer visits.
Team Member
Raising Cane's
08.2019 - 12.2019
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Trained new team members by relaying information on company procedures and safety requirements.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
Education
High School Diploma -
Kipp Connect HS
Houston, TX05.2022
Skills
- Equipment Installation
- Materials Management
- Technical Analysis
- Safety Management
- Communication
- Upselling
- Sales Development
- Team Member Training
- Guest Needs Assessment
- Quality Assurance
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Field Technician
Moxie Pest Control
04.2024 - 08.2024
Food Expeditor
Manditos Tex-Mex
03.2023 - 09.2023
Sales Associate
Houston Astros Team Store
04.2022 - 10.2022
Busser
Escalante's Tex-Mex
03.2021 - 08.2021
Restaurant Hostess
Escalante's Tex Mex
02.2020 - 08.2020
Team Member
Raising Cane's
08.2019 - 12.2019
High School Diploma -
Kipp Connect HS
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