VICTOR VAZQUEZ
Alamo,TX
Summary
To seek an opportunity that will allow me to demonstrate I am a hardworking individual, eager to increase my knowledge and become an asset to the company.
Can do Attitude, Ability to meet deadlines, Team Player, A leader and disciplined, Strategic thinker with a level of loyalty that is unmatched.
Overview
17
17
years of professional experience
Work History
Bodily Injury Claims Adjuster ATR
Fred Loya Insurance
Edinburg, TX
06.2024 - Current
- Evaluated and processed bodily injury claims according to company guidelines.
- Assessed medical records and other relevant documents to determine the extent of injuries sustained.
- Investigated liability issues related to bodily injury claims.
- Negotiated settlements with attorneys or their representatives in accordance with state laws and insurance policies.
- Maintained detailed documentation regarding all activities related to each claim file.
- Reviewed medical bills for accuracy and appropriateness of services rendered.
Bodily Injury Claims Adjuster
Fredloyainsurance
Edinburg, TX
05.2022 - 08.2024
- Evaluated and processed bodily injury claims according to company guidelines.
- Assessed medical records and other relevant documents to determine the extent of injuries sustained.
- Analyzed data obtained from accident reports, witness statements, medical bills., in order to make appropriate decisions on claim resolution.
- Interacted with claimants, witnesses, attorneys and other parties involved in the claim process.
- Negotiated settlements with claimants or their representatives in accordance with state laws and insurance policies.
Claims Trainer
Fred Loya Insurance
Edinburg, TX
08.2022 - 06.2024
- Developed and delivered training programs to support the claims process.
- Conducted needs assessments to determine appropriate training content and methods for claims staff.
- Created detailed job aids, user manuals, and other materials to support the learning process.
- Monitored progress of trainees throughout the program and provided additional instruction as needed.
- Managed a team of 16 claims adjusters, ensuring that all customer inquiries were responded to in a timely manner.
- Monitored the performance of adjusters to ensure accuracy, timeliness and compliance with departmental standards.
- Provided training and guidance on best practices for handling new and existing claims.
Auto Claims Adjuster
Fred Loya Insurance
Edinburg, TX
03.2018 - 05.2022
- Investigated and analyzed auto insurance claims to determine validity, accuracy, and coverage.
- Interviewed claimants, witnesses, police officers, medical professionals and other parties involved in the claim.
- Determined liability based on facts gathered from investigations.
- Assessed damages to vehicles and property resulting from a variety of incidents.
- Prepared detailed reports summarizing all aspects of the claims process.
- Processed payments according to terms outlined in policy contracts.
911 Dispatcher
City of Edinburg
Edinburg, TX
08.2016 - 03.2018
- Received, evaluated and prioritized incoming emergency calls from the public; dispatching appropriate personnel and equipment.
- Provided pre-arrival instructions to callers in life threatening situations.
- Maintained contact with field units via radio or telephone; monitored their safety and progress of their assigned tasks.
- Coordinated activities between multiple agencies during emergency situations.
Team Leader
US Army
Weslaco, Texas
06.2007 - 06.2016
- Operate weapons and equipment in ground combat operations
- Duties include operating and maintaining weapons, such as rifles, machine guns, mortars, and hand grenades; locating, constructing, and camouflaging infantry positions and equipment; evaluating terrain and recording topographical information; operating and maintaining field communications equipment; assessing need for and directing supporting fire; placing explosives and performing minesweeping activities on land; and participating in basic reconnaissance operations
- Deployed, positioned, fired and maintained crew-served weapons such as recoilless rifle, tank destroying missile system, and light machine guns, during training and combat missions
- Disassembled, cleaned and loaded weapons and equipment for movement and use in combat
- Designated location of gun, sector of fire and targets
- Computed firing data, aimed and fired weapons at fixed and moving targets, employing direct fire techniques
- Assisted superior in leading and directing personnel in combat missions and during maneuvers and tactical problems
- Fired weapons at enemy forces to support and assist other infantry units
- Assisted superior in coordinating fire and movement with other friendly units
- Constructed and camouflaged weapon positions and ground obstacles
- Emplaced and armed and disarmed and removed mines used for local security
- Protected weapons and equipment against attacks from chemical warfare agents
- Decontaminated weapons and equipment when exposed to chemical attacks
- Performed preventive maintenance, routine tests and authorized minor repairs to weapons and equipment
Education
High School Diploma/GED -
PSJA Memorial High School
Alamo, TexasSkills
- Data Entry Terminal (PDT, Mainframe Terminal, etc)
- Email Software (Outlook, Thunderbird, etc)
- Internet Browser (Internet Explorer, Firefox, etc)
- Peripheral Devices (Scanners, Printers, etc)
- Personal Computers
- Presentation Software (PowerPoint, Flash, etc)
- Spreadsheet Software (Calc, Excel, etc)
- Word Processing Software (Word, WordPerfect, etc)
- Total loss knowledge
- Claims Investigation
- Settlement Negotiation
- Proficiency of bodily injury claims
- Complex coverage issues
- Negotiation
- Policy Interpretation
- Insurance policy coverage expertise
- Property claims
Driverlicense
C, Standard Driver's License
Summaryofqualifications
Can do Attitude, Ability to meet deadlines, Team Player, A leader and disciplined, Strategic thinker with unmatched loyalty, 1 year, 2 years, 2 years, 1 year
Personal Information
Typing Speed: 30 Words Per Minute
Languages
Excellent (Read, Write, Speak), Excellent (Read, Write, Speak)
Timeline
Bodily Injury Claims Adjuster ATR
Fred Loya Insurance
06.2024 - Current
Claims Trainer
Fred Loya Insurance
08.2022 - 06.2024
Bodily Injury Claims Adjuster
Fredloyainsurance
05.2022 - 08.2024
Auto Claims Adjuster
Fred Loya Insurance
03.2018 - 05.2022
911 Dispatcher
City of Edinburg
08.2016 - 03.2018
Team Leader
US Army
06.2007 - 06.2016
High School Diploma/GED -
PSJA Memorial High School
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