Victor Villamar
West New York,NJ
Summary
Proven leader in operations management, adept at driving performance and fostering team productivity at FlightClub Inc. Skilled in staff supervision and coaching, with a knack for implementing innovative solutions that enhance business performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Operations Supervisor
FlightClub Inc.
05.2016 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Edit/Approve bi-weekly timecards for 20+ employees.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Collaborated with cross-functional teams/department to develop innovative solutions for improving overall business performance.
- Interview qualified candidates and on board new associates.
- Provide weekly schedules that aline with projected productivity to secure high performance rates and save cost.
- Oversee supply inventory
- P.O.C for all couriers services. Coordinating and establishing a smooth pick up flow.
Customer Service Representative/Greeter/Gate Agent
Greyhound Lines, Inc.
07.2018 - 03.2020
- Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Respond to customer requests for products, services, and company information.
- Scan all tickets, board passengers, and assist with loading luggage.
- Work along side dispatch to make sure we have timely departures/arrivals to provide precise up to date customer service and knowledge.
- Log all scheduled departures along with head count for proper data entry.
Stock Manager
Guerlain
05.2014 - 03.2016
- Maintained neat and organized backroom to easily access merchandise and drive sales.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Streamlined the stock ordering process with accurate forecasting and timely communication with suppliers.
- Set up displays of merchandise to market new products to customers.
- Collaborated closely with sales teams to ensure adequate stock levels based on customer demands and seasonal trends.
- Maintained a monthly report of all damages, testers, and RTV's
- Prepared Inventory along with set up and breakdown of all onsite and offsite Spa events.
Sales Associate
Macy's Inc.
09.2013 - 02.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business as well as build Clientele book.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Managed efficient cash register operations (opening, closing, deposits)
Education
No Degree - Criminal Justice
Borough of Manhattan Community College of The City University of New York
New York, NYHigh School Diploma -
High School For Environmental Studies
New York, NY08.2003
Skills
- Operations Management
- Performance monitoring
- Task Delegation
- Staff Supervision
- New Hire Orientation
- Staff Scheduling
- Staff Development and Training
- Coaching and Mentoring
- Customer Service
- Decision-Making
- Team Leadership
- Multitasking and Organization
Languages
Spanish
Native or Bilingual
Hobbies
- Traveling ( 11 countries and counting )
- Scuba Diving ( Aruba, Curacao, Jamaica, Mexico )
- Food Adventures
Timeline
Customer Service Representative/Greeter/Gate Agent
Greyhound Lines, Inc.
07.2018 - 03.2020
Operations Supervisor
FlightClub Inc.
05.2016 - Current
Stock Manager
Guerlain
05.2014 - 03.2016
Sales Associate
Macy's Inc.
09.2013 - 02.2014
No Degree - Criminal Justice
Borough of Manhattan Community College of The City University of New York
High School Diploma -
High School For Environmental Studies