Victor Yosco
Toms River
Overview
43
43
years of professional experience
Work History
Customer Service Representative
Lowes
04.2018 - 01.2024
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
Area Manager
Babies "R" Us
01.2012 - 02.2018
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
Police Officer
Patterson
01.1981 - 01.2011
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
- Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
Education
Bachelor of Science - Buisness
Rutgers, The State University of New Jersey
New Brunswick, NJ05.1980
Skills
- Customer Relations
Timeline
Customer Service Representative
Lowes
04.2018 - 01.2024
Area Manager
Babies "R" Us
01.2012 - 02.2018
Police Officer
Patterson
01.1981 - 01.2011
Bachelor of Science - Buisness
Rutgers, The State University of New Jersey