VICTOR ZAVALA HERNANDEZ
Denison,IA
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Overview
16
16
years of professional experience
Work History
Direct Support Professional
Wesco Industries
10.2019 - Current
- Supported individuals with chronic mental illnesses and developmental/intellectual disabilities in community homes of Denison and Vail, fostering independence and enhancing quality of life. Assist with daily activities, personal care, community outings, leisure activities, meals, laundry, and cleaning. Provided transportation for individuals to various appointments and activities. Administered medication to individuals according to prescribed schedules and guidelines., medical treatments, vital signs, first aid, manage medications, and monitor individuals as ordered and instructed. Lifted and transferred individuals using hoyer lift to assist with mobility challenges. individuals who require assistance with mobility using hoyer lift. Implemented de-escalation strategies to maintain a safe environment for individuals. and aggressive behavior management. Conducted data collection and documentation to monitor individual progress and ensure compliance with care plans. Maintain confidentiality and adhere to HIPAA and OSHA regulations.
- Assisted individuals with daily living activities and personal care tasks.
- Developed and maintained positive relationships with clients and their families.
- Implemented individualized support plans to address client needs and preferences.
MIT/Store Manager
Ace Rent to Own
Denison, IA
05.2018 - 07.2020
- Participate in store opening and closing activities. Maintain a clean and well-organized store. Assessed potential customers' applications to determine eligibility, ensuring alignment with company standards. Oversee cash flow, cash handling, balancing, deposits, accounts receivable, accounts payable, general ledger activities, payroll functions related to the day-to-day business operations. Maintain customer files and contracts, including documentation of important verbal discussions, issues and customer requests. Assist customers in person and via telephone. Document sales leads for follow-up and sales activities. Process contracts, daily invoices, communicate with vendors regarding back-order availability, future inventory and special orders. Increase customer retention and book of business by prospecting and marketing. Assist in loading and unloading items from delivery trucks. Interviewed candidates and conducted pre-employment screenings.
- Managed daily operations and staff scheduling for retail store.
- Oversaw inventory management and product displays to enhance customer experience.
- Trained and mentored team members on sales techniques and customer service.
Direct Support Professional - Campus
New Hope Village
Carroll, IA
11.2016 - 05.2018
- Supported individuals with chronic mental illnesses and developmental/intellectual disabilities in campus homes, promoting independence and quality of life. Assist with daily activities, personal care, community outings, leisure activities, meals, laundry, and cleaning. Transported individuals to appointments, outings, or other activities. Facilitated safe mobility for individuals requiring assistance, utilizing hoyer lift to enhance comfort and dignity. De-escalation and aggressive behavior management. Data collection and documentation. Maintain confidentiality and adhere to HIPAA and OSHA regulations.
- Assisted individuals with daily living activities and personal care.
- Developed and implemented individualized support plans for clients.
- Facilitated recreational activities and community integration for residents.
AIT/Sales Specialist
Jan Worthan Agency
Storm Lake, IA
09.2010 - 11.2016
- Assisted customers in person and via telephone with claims, questions, and changes to ensure satisfaction. Determine and address customers' needs by conducting a needs analysis. Increased customer retention and expanded book of business through targeted prospecting and marketing efforts. Cash handling, balancing and making deposits. Collect and document data, process daily invoices, renewals, and mailers. Maintain customer files, including documentation of important verbal discussions, issues and customer requests. Resolved customer disputes effectively. Direct calls to appropriate individuals and departments. Tracked leads and sales activities to identify opportunities for follow-up and engagement. Schedule follow-ups, visits, and personal insurance reviews. Explain the function and features of various policies. Managed agency advertising efforts and social media management.
- Developed strong client relationships to enhance customer satisfaction and loyalty.
- Coordinated sales presentations and product demonstrations for potential clients.
- Conducted market research to identify new sales opportunities and trends.
Education
High School Diploma -
Denison High School
Denison, IASkills
- Community outreach
- Resource coordination
- Program development
- Digital marketing
- Social media management
- Data Collection
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Management
- Critical thinking
- Problem-solving
- Decision-making
- Multitasking and organization
LANGUAGES
English - Fluent, Spanish - Fluent
Timeline
Direct Support Professional
Wesco Industries
10.2019 - Current
MIT/Store Manager
Ace Rent to Own
05.2018 - 07.2020
Direct Support Professional - Campus
New Hope Village
11.2016 - 05.2018
AIT/Sales Specialist
Jan Worthan Agency
09.2010 - 11.2016
High School Diploma -
Denison High School