Victor A. Campos
Pittsburg,CA
Summary
Over a decade of customer service experience, Over 10,000 hours in order to master the art of sales while maintaining the mindset of a student.
Overview
13
13
years of professional experience
Work History
Internet Sales Manager
Tracy Toyota
Tracy, CA
05.2023 - 02.2024
- Advised customers on extended warranties, insurance policies, and other related services.
- Greeted customers and identified their automotive needs.
- Prepared sales contracts and other necessary paperwork for vehicle purchases.
- Formed impactful relationships with current customers while initiating cold and warm calls with prospects.
- Met with potential customers to inquire about car preferences, assess financial limitations and offer information about vehicle choices.
- Explained differences between models to clients, comparing and discussing capabilities and features.
- Followed up with customers to build long-term relationships and successful referrals.
Internet Sales Manager
Concord Toyota
Concord, CA
05.2021 - 06.2022
- Managed internet e-mail leads, calls and text messages and remained available to respond to inquiries professionally.
- Built strong rapport with customers and maintained meaningful contact after sale to encourage future business.
- Determined and set product prices.
- Resolved customer concerns and answered questions quickly to maximize satisfaction.
- High performance in Internet and floor department.
Internet Sales Manager
Dublin Toyota
Dublin, CA
10.2020 - 03.2021
- Engaged customers in friendly, professional dialogue to determine needs.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Answered product questions with up-to-date knowledge of sales and promotions.
Sales Specialist
Antioch Toyota
Antioch, CA
10.2019 - 09.2020
- Maintained high referrals and consistent repeat business due to first-rate customer service standards.
- Responded to inquiries from potential customers via email and telephone.
- Recommended, selected and located merchandise based on customer desires.
- Greeted customers to determine wants or needs.
- Adhered to standards of quality and service and industry regulations.
- Consistently exceeded quotas by pursuing and closing sales.
Sales Specialist
Premier Hyundai of Tracy
Tracy, CA
01.2019 - 06.2019
- Consistently exceeded quotas by pursuing and closing sales.
- Explained differences between models to clients, comparing and discussing capabilities and features.
- Collaborated with prospective customers over phone and email to schedule sales appointments.
- Used CRM database to track referral and appointment data.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Fostered relationships with customers to expand customer base and retain business.
Sales Specialist
Corporate Fleet Sales
Pittsburg, CA
01.2018 - 12.2018
- Leveraged CRM system to manage sales activities and track sales performance.
- Stayed up to date on company products and services to support sales objectives.
- Negotiated prices and set up contracts to finalize sales agreements.
- Gave top-notch service to everyone in order to provide ample sales opportunities.
- Researched competitors, economics and other key facets to better understand current market trends.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
Life Insurance Agent
Primerica
Concord, CA
12.2017 - 12.2018
- Assisted customers in selecting the right life insurance coverage for their needs.
- Provided personalized service to clients by phone, email, or in-person meetings.
- Educated clients on various types of life insurance policies available in the market.
- Prepared quotes for prospective customers based on their individual needs.
- Participated in team meetings to discuss strategies for increasing sales performance.
- Sought out new clients and developed clientele by networking to find new customers.
Production Technician
West-com Nurse Call Systems Inc.
Fairfield, CA
01.2014 - 12.2017
- Built and repaired level 3 medical devices according to schedule.
- Inspected machinery and equipment to quickly diagnose malfunctions.
- Stayed up-to-date with successful methods of production and equipment maintenance procedures.
- Detected and corrected error messages within software and hardware reporting systems.
- Diagnosed and determined system issues to route for repair.
- Monitored, tracked and documented service support activity to assist future problem resolution.
Floor Manager
Century Movie Theater
Pleasant Hill, CA
01.2011 - 12.2014
- Responsible for receiving and fully stocking concession inventory .
- Trained, motivated and oversaw team of 10 or greater team mates delivering outstanding service to every customer.
- Assessed team member performance and developed improvement plans for weak points.
- Managed store opening and closing procedures to optimize store readiness and maintain strict financial controls.
- Managed inventory and stock levels in coordination with purchasing and receiving department.
Education
Certified With Toyota Products
01.2020
Certified With Hyundai Products
01.2019
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
- Recognized as Employee of the Month for outstanding performance and team contributions.
- Consistently maintained high customer satisfaction ratings.
- Awarded “Tops sales” for overall gross.
Timeline
Internet Sales Manager
Tracy Toyota
05.2023 - 02.2024
Internet Sales Manager
Concord Toyota
05.2021 - 06.2022
Internet Sales Manager
Dublin Toyota
10.2020 - 03.2021
Sales Specialist
Antioch Toyota
10.2019 - 09.2020
Sales Specialist
Premier Hyundai of Tracy
01.2019 - 06.2019
Sales Specialist
Corporate Fleet Sales
01.2018 - 12.2018
Life Insurance Agent
Primerica
12.2017 - 12.2018
Production Technician
West-com Nurse Call Systems Inc.
01.2014 - 12.2017
Floor Manager
Century Movie Theater
01.2011 - 12.2014
Certified With Toyota Products
Certified With Hyundai Products
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