Victor Ananaba
Powder Springs,GA
Summary
Results-driven manager with a strong focus on team leadership, strategic planning, and operational efficiency. Proven ability to enhance customer satisfaction and drive profitability through innovative solutions and effective staff development.
Dedicated manager specializing in complex problem-solving and customer service. Expertise in developing operational strategies and fostering a collaborative team culture to achieve business objectives and enhance employee engagement.
Dynamic professional with extensive experience in operations management and staff training. Known for implementing strategies that boost efficiency and customer engagement, contributing to significant improvements in service quality and team performance.
Overview
9
9
years of professional experience
Work History
Manager Designate
Papa John's Pizza
Austell, GA
01.2017 - Current
- Oversaw daily operations to ensure efficient service and quality standards.
- Trained and mentored staff to enhance team performance and customer satisfaction.
- Implemented inventory control measures to minimize waste and optimize stock levels.
- Developed scheduling strategies to improve labor efficiency during peak hours.
- Analyzed sales data to identify trends and inform menu adjustments for improved profitability.
- Coordinated marketing initiatives to drive customer engagement and increase sales volume.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
Education
Master of Science - Management And Leadership
Perdue University
Indianapolis, IN06-2019
Bachelor of Science - Business Administration And Management
Kaplan University
Davenport, IA07-2017
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Strategic planning
- Operations management
- Project management
- Cross-functional teamwork
- Project planning
- Customer relationship management (CRM)
- Performance management
- Staff development
- Shift scheduling
- Policy implementation
- Conflict resolution
Timeline
Manager Designate
Papa John's Pizza
01.2017 - Current
Master of Science - Management And Leadership
Perdue University
Bachelor of Science - Business Administration And Management
Kaplan University
Deans list 2015-2019
Being on the Dean's List is a formal academic honor recognizing undergraduate students who achieve outstanding academic results, typically a high GPA (often 3.5 or higher) in a semester or academic year. It signifies top-tier performance, dedication, and high academic standing, often placing students in the top percentage of their class.