Victor Daniel Villagran
New York,New York
Summary
Reliable Doorman with background in upscale hospitality and residential environments. Display strong understanding of customer service principles, conflict resolution techniques, and property security measures. Notable for maintaining professional demeanor under pressure while providing welcoming atmosphere for residents and guests. Previous work led to improved tenant satisfaction and increased safety standards.
Overview
4
4
years of professional experience
Work History
Doorman
Kyrous Realty Group
New York, NY
02.2020 - Current
- Reported any maintenance issues or damage to property to the relevant personnel in a timely manner.
- Monitored CCTV systems, responding quickly to any security issues or suspicious activity.
- Managed access control systems by granting access to authorised personnel only.
- Assisted with loading and unloading of vehicles, ensuring that all items were safely transported to their destination.
- Supervised deliveries and ensured that goods were stored securely until collected by authorised staff members.
- Maintained order in public areas by intervening in cases of disruptive behaviour or potential threats to safety.
- Greeted customers and visitors as they arrived at the premises, checked their identification and provided directions when necessary.
- Met and greeted tenants, vendors and guests, tracked non-residents via sign-in logbook, denied entry to unauthorized people and answered front-desk telephone.
- Transferred luggage, trunks and packages to and from rooms, loading areas, vehicles or transportation terminals with baggage carts.
- Observed outside area and entrance for safety and possible hazards, conducted ongoing inspection of sidewalks, cleared snow, ice and debris and reported serious hazards.
Education
High School Diploma -
Unity Center For Urban Technologies
New York, NY06-2014
Skills
- Lost and Found Management
- Visitor management
- Event Support
- Building Maintenance
- Baggage Management
- Professional Appearance
- Strong interpersonal skills
- Security awareness
- Customer Service
- Premises surveillance
- Theft Prevention
- Vigilant and watchful
- Background Investigations
- Coaching and Mentoring
- Critical Thinking
- Physical combat trained
- Patrolling
- Detailed Activity Logs
- Team Player
- Team Leadership
Languages
Spanish
Professional
Websites
References
References available upon request.
Timeline
Doorman
Kyrous Realty Group
02.2020 - Current
High School Diploma -
Unity Center For Urban Technologies
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