Estefania Rodriguez
Tamarac,FL
Summary
Highly motivated customer service professional with 7+ years of experience providing exceptional support in fast-paced environments. Skilled in resolving customer inquiries, improving satisfaction, and streamlining to boost efficiency. Organized and detailed oriented administrative assistant with expertise in scheduling, data entry, and office management. Expertise in overseeing complex projects and ensuring timely delivery. Skilled in strategic planning, budget management, and risk assessment. Strong focus on team collaboration, fostering results-driven environment, and adapting to changing needs. Known for reliability, leadership, and effective communication.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Project Manager
Florida Hurricane Protection
04.2022 - 11.2024
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Resolved client concerns promptly, resulting in improved customer relations and retention rates.
- Managed teams of up to 10 roofers, ensuring high-quality workmanship and adherence to safety standards.
- Maximized crew productivity by establishing clear performance expectations and providing ongoing feedback.
- Reduced costs by streamlining contract bidding and procurement processes to assure best prices for materials and services.
- Assign jobs to the appropriate people to manage permits in the city and kept ahead with the approval process.
- I scheduled the inspections in the city and made sure the permits were closed successfully.
Administrative Coordinator
Vista Behavior Services, LLC
10.2020 - 04.2022
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Documented data and completed accurate updates to case records.
- Maintained detailed records of client observations, assessments, and progress updates for proper documentation and reporting purposes.
- Managed crisis situations effectively, ensuring the safety of both staff members and clients during incidents involving aggressive or self-injurious behaviors.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Cashier Manager
Express Factory Outlet
06.2018 - 03.2020
- Developed cashier schedules to maintain adequate staffing levels during peak hours, maximizing efficiency of operations.
- Reduced cash discrepancies by consistently monitoring cash registers and conducting periodic audits.
- Implemented loss prevention measures to mitigate theft incidents at the register area.
- Maximized store sales by cross-selling additional products during checkout.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Worked effectively in fast-paced environments.
Sales Associate
Express Factory Outlet
04.2016 - 06.2018
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Answered customer questions about sizing, accessories, and merchandise care.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Bachelor of Arts - Marketing Management
Florida International University
Miami, FL05-2023
Associate of Arts - Business
Miami Dade College
Miami, FL06-2020
Skills
- Project management
- Advanced problem solving
- Project planning and development
- Project scheduling
- Team collaboration
- Relationship building
- Schedule management
- Client relations
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
HubSpot Content Marketing Certification - HubSpot Academy.
Languages
Spanish
Native or Bilingual
English
Professional Working
Portuguese
Elementary
Timeline
Project Manager
Florida Hurricane Protection
04.2022 - 11.2024
Administrative Coordinator
Vista Behavior Services, LLC
10.2020 - 04.2022
Cashier Manager
Express Factory Outlet
06.2018 - 03.2020
Sales Associate
Express Factory Outlet
04.2016 - 06.2018
Bachelor of Arts - Marketing Management
Florida International University
Associate of Arts - Business
Miami Dade College
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