Victoria Acevedo
Delmita,TX
Summary
Dynamic Medical Customer Service Representative with a proven track record at MedSource, excelling in claims investigation and customer relationship building. Recognized for resolving escalated complaints effectively, enhancing patient satisfaction, and maintaining confidentiality. Skilled in critical thinking and active listening, consistently delivering exceptional results in high-pressure environments.
Overview
7
7
years of professional experience
Work History
Medical Customer Service Representative
MedSource
01.2023 - Current
- Manage high call volume with professionalism and empathy, ensuring timely resolution of customer concerns.
- Enhance patient satisfaction by addressing inquiries and resolving issues related to medical appointments, billing, and insurance.
- Handle sensitive patient information with confidentiality, adhering to HIPAA regulations at all times.
- Resolve escalated customer complaints efficiently while maintaining composure under pressure situations.
Customer Service Representative
180 Medical
01.2020 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Order Entry Specialist
Buckhead Meat
01.2018 - 01.2020
- Exceeded performance targets consistently through diligent work ethic and commitment to delivering excellent results on each task undertaken.
- Supported sales team by promptly addressing inquiries and resolving issues related to orders.
- Reduced order discrepancies with thorough verification of product codes, prices, and shipping details.
- Improved customer satisfaction by ensuring timely delivery of orders through effective coordination with logistics partners.
Education
GED -
Houston Community College
Houston, TX10-2017
Skills
- Claims investigation
- Customer relationship building
- Critical thinking
- Active listening
Languages
English
Timeline
Medical Customer Service Representative
MedSource
01.2023 - Current
Customer Service Representative
180 Medical
01.2020 - 12.2022
Order Entry Specialist
Buckhead Meat
01.2018 - 01.2020
GED -
Houston Community College
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