Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victoria Acevedo

Carlsbad

Summary

Front Desk Management Professional with strong expertise in guest relations and administrative duties. Skilled in team collaboration, problem-solving, and adapting to changing circumstances. Known for effective communication and organizational abilities, ensuring smooth operations and high levels of customer satisfaction. Reliable and results-focused, consistently meeting and exceeding expectations.

Overview

13
13
years of professional experience

Work History

Front Desk Manager

Mnv Hospitality
Carlsbad, NM
03.2020 - Current

Take reservations

Answered phones, accepted payments, emailing, faxing, and printing

Helping angry customers

Assisting my staff

Handling billing issues

Day to day operations of font desk manager

Send receipts to companies and guests

Assistant Administrator

New Mexico State University Carlsbad
Carlsbad, NM
08.2019 - 03.2020

Helped students with computers

Assisted students in locating books in library

Made copies and laminates

Answered and directed calls

Took messages

Archiving

Clean up at end of shift

Driver

Dominos's Pizza
Carlsbad, NM
05.2015 - 03.2019

Delivered Pizzas

Accepted payments

Answered phone calls in English and Spanish

Took orders

Stays on Schedule

Gave recepits

Front Desk Clerk

Holiday Inn Express Carlsbad
Carlsbad, NM
09.2013 - 05.2015

Customer Service

Handled phone calls and multiple phone lines

Made reservations in English and Spanish

Emailing, faxing, and night auditing

Accepted payments

Gave receipts

Greeted Customers

Prepared fresh coffee and cookies

Handles problems

Education

High School Diploma -

Faith Christian Academy
Carlsbad, NM

Associate of Arts - Criminal Justice

New Mexico State University- Carlsbad
Carlsbad, NM

Associate of Arts - Social Work

New Mexico State University-Carlsbad
Carlsbad, NM

Skills

    Bilingual

    Ability to communicate

    Punctual

    Coached and trained employees

    Leading by example

    Understanding Customer needs

    Ensuring customer satisfaction

    Following company policies and procedures

    Guest relations

Timeline

Front Desk Manager

Mnv Hospitality
03.2020 - Current

Assistant Administrator

New Mexico State University Carlsbad
08.2019 - 03.2020

Driver

Dominos's Pizza
05.2015 - 03.2019

Front Desk Clerk

Holiday Inn Express Carlsbad
09.2013 - 05.2015

High School Diploma -

Faith Christian Academy

Associate of Arts - Criminal Justice

New Mexico State University- Carlsbad

Associate of Arts - Social Work

New Mexico State University-Carlsbad