Victoria Aikens
Summary
Administrative professional with proven track record in managing office environments and facilitating efficient operations. Known for strong focus on team collaboration and adapting to changing needs, ensuring reliable support across various functions. Displays excellent organizational and communication skills, contributing to seamless office management.
Overview
34
34
years of professional experience
1
1
Certification
Work History
ADMINISTRATIVE OFFICER OF THE DAY
DEPT OF VETERAN AFFAIRS
05.2022 - Current
- Company Overview: This is a federal job
- HAVING FULL AUTHORITY AND RESPONSIBILIITY TO ACT ON BEHALF OF THE MEDICAL CENTER AND CHIEF, MEDICAL ADMINISTRATION SERVICE, FOR ADMINISTRATIVE ACTIVITIES OCCURRING ON OTHER THAN NORMAL TOUR OF DUTY HOURS
- HAVING THE ASSURITY OF APPROPRIATE VHA REGULATORY, LOCAL, AND NATIONAL POLICY REQUIREMENTS ARE MET; INCLUDING ANY LEGAL ISSUES, VA AND/OR STATE
- DETERMINIING THE APPRPRIATENESS OF NOTIFYING EXECUTIVE LEADERSHIP TO INCLUDE MEDICAL CENTER DIROR, DEPUTY DIRECTOR, ASSOCIATE DIRECTOR, ASSISTANT DIRECTOR, ASSOCIATE DIRECTOR OF PATIENT CARE, CHIEF OF STAFF AND/OR SERVICE CHIEFS OF UNUSUAL INCIDENTS OCCURRING DURING OFF TOURS OF DUTY AND MAKING APPROPRIATE NOTIFICATIONS
- HAVING THE KNOWLEDGE TO NOTIFY THE APPROPRIATE QUAD MEMBERS FOR FACILITY, PERSONNEL AND CRIME RELATED INCIDENTS AND OTHER EMERGENT ISSUES
- HAVING THE KNOWLEDGE TO ENACTS AND ASSUMES CONTROL OF COMMUNICATIONS, NOTIFICATIONS, AND COORDINATES THE CENTRAL COMMAND POST IN THE EVENT OF LOCAL AND CIVIL DISASTERS, IN ACCORDANCE W/FACILITY DISASTER PLAN UNTIL IT IS UNDER CONTROL OF THE DELEGATED STAFF
- HAVING THE KNOWLEDGE TO PROVIDE GUIDANCE AS NEEDED TO ALL ADMINISTRATIVE PERSONNEL ASSIGNED TO OTHER THAN NORMAL TOUR OF DUTY AS: MEDICAL SUPPORT ASSISTANTS, WARD ADMINISTRATION, TELEPHONE OPERATORS, MAS ADMINISTRATIVE SUPPORT; PROVIDES ASSISTANCE TO THE SECTION SUPERVISOR FOR ADVISORY RESOURCE DETAILS FOR COVERAGE IN EMERGENCY ABSENCES
- HAVING THE RESPONSIBILTY OBTAINING CHIEF OF STAFF OR DESIGNEE'S APPROVAL FOR TESTS AND PROCEDURES THAT CANNOT BE PERFORMED AT THE MEDICAL CENTER (NON VA CARE)
- COORDINATING PATIENTS REFERRALS AND TRANSFERS TO AND FROM MEDICAL CENTER DURING IRREGULAR HOURS
- BEING RESPONSPONSIBLE FOR CALLING IN ALL NECESSARY EMPLOYEES ON AN OVERTIME BASIS TO ATTEND PATIENT CARE NEEDS OR FOR EMERGENCY REPAIRS, ETC, INCLUDING CALLING IN PHYSICIANS AS REQUESTED BY THE CHIEF OF STAFF
- HAVING TO CONDUCTS INTERVIEWS BY PERSON WITH VETERANS EXPLAINING FULL VA BENEFITS AND PROGRAMS FOR THEIR NEEDS
- HAVING THE ABILITY IN REFERRING VETERANS TO OTHER AGENCIES WHEN POTENTIALLY ELIGIBILITY FOR NON- VA BENEFITS IS INDICATED
- HAVING THE ABILITY IN MAKING ELIGIBILITY DETERMINATION OF VETERANS/EMPLOYEES
- BEING ABLE TO RESOLVE ANY COMPLEX PLACEMENT ISSUES AND APPLYIND A WIDE RANGE OF HR AND VA CONCEPTS
- HAVING TO MANAGE DOCUMENTS AND RECORDS IN MAINTAINING DATA ACCURACY
- BEING ABLE TO CONDUCT RESEARCH AND DETERMINING PROGRAM REQUIREMENTS
- HAVING THE ABILITY TO PERFORM DEVELOPMENTAL ASSIGNMENTS AND PROCEDURES TO MANAGEMENT
- ALSO, BEING ABLE TO PROVIDE INPUT TO MY IMMEDIATE SUPERVISOR AND BEING ABLE TO PERFORM ALL DUTIES THAT IS GIVEN
- HAVING THE ABILITY TO PERFORM AUDITS IN SET TIME FRAME AND BEING ABLE TO REVIEW EVIDENCE AT A REASONABLE JUDGEMENT
- HAVING EXPERIENCE TO REVIEW PATIENTS RECORDS, FILES AND COMPLETING IN PERSONNEL AND PAYMENTS CENTERS
- HAVING THE ABILITY IN PERFORMING AUDITS IN ACCURACY PERTAINING PATIENTS TRAVEL REIMBURSEMENTS AND ELIGIBILITY ENROLLMENTS
- HAVING THE ABILITY TO DISCUSS WITH PERSONNEL DIFFERENCES OF OPINIONS AND TO BE ABLE TO RESOLVE
- This is a federal job
- Supervisor: TANGIE CASON-AMONDS (386-755-3016)
- Okay to contact this Supervisor: Yes
ADVANCED MEDICAL SUPPORT ASSISTANT
NF/SG VETERAN MEDICAL CENTER
05.2018 - 05.2022
- Registering patients to become eligible for VA Healthcare Services
- Determining what priority groups patients will be placed in
- Working face to face with patients thoroughly with communication on every level so they will understand their process
- Processing patients Means/Copay tests to determine patient's eligibility based on their financial information if not automatically eligible
- Working closely with Pact Teams by selecting patient's doctors and scheduling their appointments
- Being able to input patient's information for labs, consults, to read their orders in a securely manner
- Also, able to mail patients reminder letters for their Means/Copay tests, labs and schedule appointment
- Able to participate in team staff meetings for more improvement for our patients as well as staff
- Able to understand patients' needs/wants to provide excellent care
- Able to direct patients to their appointments as well as print out their appointments
- Able to process Veteran Healthcare cards for patients
- Having the knowledge to work closely with doctors/nurses in the ED
- Knowing how to check patients in for ED
- Having knowledge to process patient's wristbands and labels for the doctors
- Being able to answer phone calls and make call for doctors and nurses
- Answering phone calls daily and making calls to patients for their VA needs
- Having the knowledge to work closely with funeral homes, doctors, and families concerning deceased patients of love ones
- Knowing how to process death certificates and release bodies to funeral homes
- Having the knowledge to process patients IVMs in a matter when processing work closely with patients so they will understand their eligibility
- Working with not eligible patients by submitting updated mean tests
- Being able to utilize TMS for more training to better serve patients and to become better employee
- Able to communicate with different clinics in concern of our patients to make sure their needs well met
- Having the knowledge to resolve any issues or conflicts with patient's appointments/procedures
- Able to have the understanding that I submit myself for patients wellbeing in a secure and helpful way
- Being able to assist patients and staff with correct information in using technology skills, such as, faxes, emails, mail, telephone, and any other electronic notifications
- Having the ability in making accurate judgment in securely distributing correct information to patients
- Having the knowledge in request of patients for Release of Information or any other VA documents securely completing any given tasks
- Being able to schedule according to the guidelines of VA staff and correctly scheduling patients to their assign appointments, location, and dates to meet the needs of patients
- Having the experience to handle any disasters in hospitals concerning pts
- Having years experience utilizing CPRS to administer admission orders and transferring orders by having the knowledge to verify provider and patients requests daily
- Having the ability to access in CPRS by receiving and entering documentation that is required in taking the need of patients and medical staff
- Having supervisory experience knowing how to manage and take care of need of patients or staff independently without any supervision being able to manage, taking care of patients and medical team
- Being able to specialize in patient care and VA service independently has given me recognition this month (June 2021) from Assist
- Chief Chad Adams
- Believing and having the ability to participate in team huddles, coworkers, and doctors taking care of the need of our veterans
- Being able to administer scheduling tracking notes and disposition
- Being able to resolve clerk orders and to ensure to complete administrative services for our veterans, family members, caregivers, general public and VA staffing in taking care of the need of patients
- This tasks in completed daily in ensuring our veteran's care
- Being able to specialize and explore different educational studies, audits, or surveys in excel in maintaining a collective data for any reports or revenue
- Having the knowledge to obtain reports concerning workload data appropriately and correctly
- Having the knowledge to communicate with patients by phone, with desired date, time, and month daily to ensure their needs are met
- Having the experience to resolve any difficult circumstance that may occur with patients to avoid any congressional or any other adverse publicity, making sure patients needs are met
- Having the experience to assure any technical advisor and liaison at any given level for any job education, training, that can be useful in patient care
- Having the experience in working with only 3 clerks, busy environment, workload w/f2f patients, answering phones, covid screening, consistently daily workload and tasks correctly with no complaints
- Being able to decipher the need of patients, management and whoever I may have contact
- Supervisor: Cassandra Lott (229-293-0132)
- Okay to contact this Supervisor: Yes
Certified Pharmacist Technician
NF/SG Veteran Affairs Medical Center
03.2011 - 05.2018
- Troubleshooting Scriptpro problems, filing, preparing mail, discharge and windows orders efficiently and accurately for dispensing pharmacist
- Answering pharmacist questions concerning medication filling practices as well as daily outpatient procedures and non-pharmacy personnel
- Reviewing completed order for accuracy and proper dispensing
- Managing pharmacist, patients, and doctors phone calls
- Preparing I.Vs and immunizations, replenish pyxis, maintain medication carts, maintain TCG machine, perform pre-exchanges and missing doses that is applied by nurses and pharmacist
- Work with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record
- Perform medication delivery throughout facility
- Process UPS medications for arrival to patients
- Assist patients with questions and concerns
- Participates in team huddles and team meetings to manage and plan patient care
- Sets priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs
- Guide patient to locations they are searching for
- Administering patients calls and being able to resolves any patient calls rather by phone or Skype messaging
- Having the ability to resolve patients and taking care the needs of veterans daily
- Completing any given assignment daily in a timely and efficient manner
- Received ICARE reward and also being recognized for outstanding service that given to veterans in Director's office
- Being able to resolve any medications, rather by phone or using CPRS for patients receives their medicine in timely manner
- Interact with veterans daily to assure their need of their medications and prosthetics are appropriately processed
- Making sure veteran demographic updated to properly receive medication or any supplies that is needed
- Having the accuracy ability of filling prescriptions and processing batch refills to fulfill the need of the veteran
- Supervisor: Becky Brooks (386 755 3016)
- Okay to contact this Supervisor: Yes
Certified Pharmacy Technician
Cheek and Scott Drugs
08.2001 - 03.2011
- Supervisory technician and data entry operator
- Medication ordering processing and distribution
- Insurance billings rejects and approval claims
- Worker's compensation and share of cost billing
- Assisting pharmacist in dispensing medications to patients
- Maintaining inventory, filing, managing patients and doctor phone calls
- Performing robotics drug cells
- Operator on Scriptpro which hold 200 drugs in robotic machine
- Communicating drug information to patients, nurses, and doctors
- Patient scheduling, Delivered medications to patients residents
- Follow up with patients when refills were ready, insurance rejects
- Durable medical equipment kept inventory through barcoding safest and easiest way to prevent errors
- Able to call patients with delivery date of equipment
- Able to file claims with Medicare and other insurances to purchase durable medical equipment
- Able to maintain and adjust medical equipment for patients
- Being a supervisor it was our job to maintain customer care satisfaction
- My supervisory responsibilities was to maintain, direct and to ensure our technicians the importance of patient care
- Being able to coordinate and demonstrate to activities, such as ordering medication, replenishing the shelves, doing a daily count of routine narcotic drugs and making sure technicians would file their prescription hardcopies at a appropriate timely manner
- Being responsible pharmacy to operate fully under control and to have less errors possible
- Having the responsibility obeying every aspect of pharmacy concerning patient care and being able to submit weekly reports to the pharmacists
- Supervisory responsibilities for technicians included their every six months evaluation to determine their bonus
- Being in supervision I was responsible for their leave and making sure everyone daily task was complete
- In leadership, I was able to recruit new technicians and train with a positive attitude
- In my supervisory leadership, disciplinary actions was given if the job task was not complete or poor customer service
- In times for interviews, was able to be descriptive on opening job description to ensure technicians capability of service
- Making sure technicians continuing education was up to date to ensure their certification in pharmacy
- Being able to administer evaluations concerning their performance in pharmacy and informing technician of improvement if needed
- With evaluations, being able to praise technicians in with their performance would enhance their morale, if needed improvement being able to mention with care
- Having the responsibility of utilizing reports, such as, insurance rejections reports directed from the pharmacist to properly resolve
- Being able to dispense medications properly in regards if the patient had any questions concerning his or her medicine, was able to assist in their needs
- Any concerns of patient care, I was able to discuss, resolve, and thank the patient for their service
- Being in supervisory leadership, I was able to resolve any unhappy patient
- Being able to listen to their needs, after listening to the needs of the customer, then I would strategize to satisfy their need or desire in customer care
- Being in leadership, if customer care was not given, we did not have a job
- If there was any complaints or unhappy customer, I knew how to get resolve
- Being an employee of Cheek and Scott, I was responsible in handling all unhappy customers
- Supervisory responsibilities included, employees work completed timely manner before end of their shift and daily monitoring staff making sure workload is being fulfilled
- Often identifying policy and procedures to ensure every aspect of the company and practices of management of a good reference tool for supervisions/employees
- Supervisory leadership came with the responsibility to inform the pharmacist if there was call outs, workload increased, needed additional staff rather part-time or full-time
- Being able to assist in training the needs and care of pharmacy
- Having the capability of training employees with care and making sure every employee understand their given assignment in taking care of pharmacy
- Having supervisory skills, back up skills by cross training was important training just in case an employee could be out or just needed for future
- Being a supervisor it gave me the opportunity to resolve and problems, to be an example of leadership, to delegate, to have effective communication and to stand firm with confidence
- Supervisor: Eric Johnson (386 362 2591)
- Okay to contact this Supervisor: Yes
Pharmacy Technician
Eckerd's
06.1996 - 08.2001
- Medication order processing and distribution
- Assisting pharmacist in dispensing medications to patients
- Customer service with excellency
- Maintaining inventory, filing, managing patient and doctor phone calls
- Communicating drug information to patients, nurses, and doctors
- Supervisor: Karin Todd (386 362 5183)
- Okay to contact this Supervisor: Yes
Secretary/Clerk
Suwannee Tax Collector's office
05.1991 - 06.1996
- Managing telephone calls, filing, assisting with distribution and accepting voter's registration applications and customer service
- Supervisor: George Burnham (386 362 0500)
- Okay to contact this Supervisor: Yes
Education
Bachelor of Science - Psychology
COLORADO CHRISTIAN UNIVERSITY
Lakewood, COHigh School Diploma -
HAMILTON HIGH SCHOOL
Jasper, FL05-1990
Skills
- Administrative Oversight
- Calendar Coordination
- Document Control
- Quality Assurance Documentation
Accomplishments
Successfully completing major projects, good customer service skills,responsible for increasing customer service, successfully collaborating with coworkers and being as great team leader, and demonstrating leadership skills by leading our team in achieving goals.
Certification
Obtained my PTCB certification with pharmacy and completed certifications with job (TMS) that given keys to be able to utilize different programs.
Languages
English
Full Professional
Interests
- Gardening
- Outdoor Recreation
- Enjoy hobbies that combine physical activity with outdoor exploration
- Fishing
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Electronics and Circuit Building
- Photography
- Fashion
- Offering time and support to shelters for the homeless, women, and animals
Timeline
ADMINISTRATIVE OFFICER OF THE DAY
DEPT OF VETERAN AFFAIRS
05.2022 - Current
ADVANCED MEDICAL SUPPORT ASSISTANT
NF/SG VETERAN MEDICAL CENTER
05.2018 - 05.2022
Certified Pharmacist Technician
NF/SG Veteran Affairs Medical Center
03.2011 - 05.2018
Certified Pharmacy Technician
Cheek and Scott Drugs
08.2001 - 03.2011
Pharmacy Technician
Eckerd's
06.1996 - 08.2001
Secretary/Clerk
Suwannee Tax Collector's office
05.1991 - 06.1996
Bachelor of Science - Psychology
COLORADO CHRISTIAN UNIVERSITY
High School Diploma -
HAMILTON HIGH SCHOOL
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