Victoria Alexander
Bae Systems Inc.
Jacksonville ,FL
1
Certification
8
years of professional experience
Results driven Authorization Coordinator known for effective problem-solving and time management skills. Experienced in cross-functional collaboration and maintaining compliance with regulatory standards. Prepared to leverage organizational expertise to enhance efficiency and communication.
Work History
Authorization Coordinator
2 Years 8 Months- Coordinated authorization processes to ensure compliance with regulatory standards and internal policies.
- Analyzed requests for accuracy, facilitating timely approvals and minimizing delays in project execution.
- Developed and maintained documentation systems to streamline authorization workflows and improve accessibility.
- Collaborated with cross-functional teams to resolve discrepancies and enhance communication regarding authorization requirements.
- Maintained consistent follow-up on status of prior authorization requests.
- Participated in regular audits of authorization files, addressing discrepancies and implementing corrective actions as needed.
Customer Care Representative
2 Years 8 Months- Resolved customer inquiries and issues through multiple communication channels, ensuring high satisfaction levels.
- Educated customers on services and products to enhance user experience and retention.
- Collaborated with cross-functional teams to streamline processes and improve service delivery efficiency.
- Mentored new representatives, providing guidance on best practices and customer engagement techniques.
- Analyzed customer feedback to identify trends and implement process improvements.
Customer Service Representative
3 Years 2 Months- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed transactions accurately, ensuring compliance with company policies and procedures.
- Assisted customers with account management, enhancing overall satisfaction and loyalty.
- Collaborated with team members to streamline processes and improve service delivery efficiency.
- Trained new representatives on systems, protocols, and customer service best practices.
- Conducted feedback sessions to gather insights for enhancing service quality and customer experience.
- Implemented best practices for conflict resolution, fostering a positive environment for both customers and staff.
Education
High School Diploma
Skills
Professionalism and ethics
Attention to detail
Problem-solving abilities
Time management
Organizational skills
Decision-making
Data entry
Team building
Accomplishments
- Documented and resolved customer issues
- stayed in compliance with navy standards to ensure the job is completed in a timely manner
Certification
DOT
Forklift
Quality assurance
Languages
English
Full Professional
Timeline
Authorization Coordinator
Bae Systems Inc.
11.2023 - CurrentRead More
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Xfinity Comcast
03.2021 - 11.2023Read More
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01.2018 - 03.2021Read More
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