Victoria Allen
Baltimore,MD
Summary
Detail-oriented administrative professional dedicated to enhancing customer satisfaction through effective communication and operational support. Adept at managing high-volume inquiries and coordinating meetings and events, ensuring a seamless experience for students, faculty, and external stakeholders. Committed to maintaining confidentiality and fostering positive relationships.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Notre Dame of Maryland University
Baltimore, MD
10.2023 - Current
- Coordinate appointments, meetings, and communications for faculty and department leadership.
- Respond to inquiries via phone, email, and in person, ensuring timely and accurate resolutions.
- Delivered exceptional customer service to students, faculty, clinical partners, and visitors, enhancing overall experience.
- Facilitated admissions, recruitment, and student support activities, contributing to effective engagement and retention.
- Maintain confidential student and departmental records with accuracy.
- Coordinated event planning and customer-facing departmental activities, ensuring smooth execution and participant satisfaction.
- Troubleshoot administrative issues and provide solutions to improve customer satisfaction.
Executive Assistant
University of Baltimore
Baltimore, MD
05.2023 - 09.2023
- Provided support as the primary point of contact for students, faculty, visitors, and external stakeholders.
- Responded to inquiries and directed customers to appropriate resources.
- Managed high-volume communications through phone, email, and in-person interactions.
- Coordinated meetings and events while maintaining excellent customer service standards.
- Processed invoices and maintained accurate records.
Program Assistant
Loyola University Maryland
Baltimore, MD
02.2023 - 05.2023
- Assisted students, faculty, and staff with questions, concerns, and program information.
- Managed communications and coordinated meetings and events.
- Maintained databases and records with a high degree of accuracy.
- Supported registration processes and customer-facing events.
- Provided administrative and customer service support to multiple departments.
Project Office Coordinator
Accenture Federal Services
Woodlawn, MD
02.2017 - 01.2023
- Delivered exceptional customer service and operational support to employees, contractors, vendors, and visitors, ensuring a positive and professional experience.
- Resolved workplace service requests and coordinated solutions with vendors and property management.
- Managed office inquiries and provided timely issue resolution.
- Supported conference room scheduling and meeting logistics.
- Maintained positive working relationships with internal and external customers.
- Assisted with budget tracking, invoice processing, and vendor communications.
Education
Diploma -
John F. Kennedy High School
New York, NYSkills
- Administrative Support
- Office Coordination
- Meeting Coordination
- Meeting logistics
- Calendar Management
- Customer Service
- Reception & Front Desk Operations
- Microsoft Office
- Document Preparation
- Proofreading
- Vendor Relations
- Financial Administration
- Data Privacy Management
- Organization
- Communication
Custom
- August 2, 2026
- Gross Mendelson
- 1801 Porter Street, Suite 500
- Baltimore, MD 21230
- Dear Human Resources Manager
- I am writing to express my interest in the Receptionist position at Gross Mendelson. I was excited to learn about this opportunity because I enjoy working in a professional office environment and providing courteous, dependable service to clients, visitors, and colleagues.
- Throughout my career, I have developed strong administrative, organizational, and customer service skills. I am comfortable greeting visitors, answering and directing phone calls, scheduling meetings, preparing documents, coordinating office activities, and handling a variety of day-to-day administrative responsibilities. I understand the importance of creating a welcoming first impression and maintaining a well-organized office.
- I am dependable and detail-oriented, and I enjoy helping others. I work well both independently and as part of a team, and I am always willing to learn new procedures and assist wherever needed. I am also proficient in Microsoft Word, Excel, Outlook, and Teams and am committed to providing professional, accurate, and timely support.
- I would appreciate the opportunity to contribute to Gross Mendelson and would welcome the chance to discuss how my skills and experience align with your team's needs. Thank you for considering my application. I look forward to hearing from you.
- Sincerely
- Victoria D. Allen
Timeline
Administrative Assistant
Notre Dame of Maryland University
10.2023 - Current
Executive Assistant
University of Baltimore
05.2023 - 09.2023
Program Assistant
Loyola University Maryland
02.2023 - 05.2023
Project Office Coordinator
Accenture Federal Services
02.2017 - 01.2023
Diploma -
John F. Kennedy High School