Hi, I’m
Victoria Alvarado
Wheaton,IL
Summary
Hardworking recent graduate with all-around experience in a large-scale fine dining corporation. Able to maintain a positive attitude while managing high-volume periods and providing guests with quality service and one-on-one engagement. Job-seeking and passionate about pursuing a full-time position that offers professional challenges in my field of study.
Overview
5
years of professional experience
Work History
Uncle Julio's: Mexican From Scratch
Bartender
01.2022 - Current
Job overview
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Uncle Julio's: Mexican From Scratch
Server
03.2021 - Current
Job overview
- Served food and beverages promptly with focused attention to customer needs.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Uncle Julio's: Mexican From Scratch
Take-Out Server
06.2020 - 05.2021
Job overview
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Uncle Julio's: Mexican From Scratch
Hostess
08.2018 - 03.2020
Job overview
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Benedictine University, Lisle, IL
Bachelor of Science from Sports And Exercise Science
12.2022
University Overview
- Concentration: Pre-Professional Health Studies
- Minor(s): Biology, Strength and Conditioning, Spanish
- 3.5 Cumulative GPA
- Dean's List: Fall 2020, Spring 2021, Fall 2021, Spring 2022
- Elected Captain of Women's Soccer Team, 2 Seasons [2020-2021, 2022-2023]
- Thesis: Do college athletes' self-image levels vary whether they are in-season for their sport vs off-season? A study conducted on student-athletes from Benedictine University.
- Relevant Coursework: Internship with Head Strength and Conditioning Coach Matt Saey from Benedictine University
Skills
- Attending Multiple Customers
- Clear and Effective Communication
- Customer Service
- Energetic and Outgoing
- Fluent in Spanish and English
- High-Volume Environments
- Guest Satisfaction
Timeline
Bartender
Uncle Julio's: Mexican From Scratch
01.2022 - Current
Server
Uncle Julio's: Mexican From Scratch
03.2021 - Current
Take-Out Server
Uncle Julio's: Mexican From Scratch
06.2020 - 05.2021
Hostess
Uncle Julio's: Mexican From Scratch
08.2018 - 03.2020
Benedictine University
Bachelor of Science from Sports And Exercise Science
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