Victoria-Ann Taylor
Plymouth,USA
Summary
Dedicated medical assistant with a solid foundation in patient care and insurance management. Effectively coordinating appointments and facilitating care through compassionate communication. Experienced in dynamic healthcare settings, with strong knowledge of medical terminology and electronic health records.
Overview
4
4
years of professional experience
Work History
Medical Assistant
Beth Israel Deaconess-Plymouth
Plymouth, MA
01.2026 - Current
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Secured patient authorizations for tests and procedures to ensure compliance and continuity of care.
- Communicated patient messages to physicians regarding concerns, condition updates, or refill requests to support timely treatment.
- Coordinated patient scheduling and appointments to optimize clinic workflow.
Patient Access Representative
Beth Israel Deaconess-Plymouth
Plymouth, MA
04.2025 - 01.2026
- Obtained insurance authorizations with payers through telephone and web-based systems to facilitate patient access to services.
- Verified patient information and insurance coverage for accurate registration.
- Managed incoming calls and resolved patient inquiries to enhance patient experience.
- Scheduled treatment appointments for patients and coordinated with medical staff.
- Scheduled tests, lab work, or x-rays for patients per physician orders to ensure timely care.
Patient Access Representative
Beth Israel Deaconess-Plymouth
Plymouth, MA
04.2024 - 04.2025
- Verified patient information and insurance coverage for accurate registration.
- Managed incoming calls and resolved patient inquiries to ensure satisfactory service.
- Scheduled office visits, procedure and surgery appointments.
- Collected co-pays and processed payments to facilitate smooth patient transactions.
Patient Access Representative
Beth Israel Deaconess Hospital
Plymouth, USA
07.2023 - 04.2024
- Welcomed patients and visitors at the reception area. patients and visitors in a courteous and professional manner.
- Registered patients through face-to-face interviews to gather demographic, insurance information, and collect copayments.
- Collected co-pays and payments from patients at service time, ensuring accurate transaction processing.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Supported emergency department registration during peak times to facilitate swift patient processing.
Member Service Representative
Blue Cross Blue Shield MA
Quincy, USA
08.2022 - 07.2023
- Handled incoming calls related to membership benefits and services, providing accurate information to enhance member satisfaction.
- Guided members through inquiries about health insurance plans and benefits, ensuring clarity and understanding.
- Addressed claims and prescriptions issues through proactive outbound calls to medical billing offices and pharmacies, facilitating timely resolutions.
- Collaborated with team members to resolve complex member issues promptly.
Education
High School Diploma - Medical Assisting
Plymouth South High School
Plymouth, MA06-2021
Some College (No Degree) - Early Childhood Care And Education
Cape Cod Community College
Hyannis, MASkills
- Vital signs measurement
- Electronic health records
- Insurance verification
- Authorization management
- Appointment scheduling
- Medical terminology
- Problem solving
- Patient triage
Timeline
Medical Assistant
Beth Israel Deaconess-Plymouth
01.2026 - Current
Patient Access Representative
Beth Israel Deaconess-Plymouth
04.2025 - 01.2026
Patient Access Representative
Beth Israel Deaconess-Plymouth
04.2024 - 04.2025
Patient Access Representative
Beth Israel Deaconess Hospital
07.2023 - 04.2024
Member Service Representative
Blue Cross Blue Shield MA
08.2022 - 07.2023
High School Diploma - Medical Assisting
Plymouth South High School
Some College (No Degree) - Early Childhood Care And Education
Cape Cod Community College