Victoria A. Olea
San Marcos,TX
Summary
Dynamic and bilingual professional with a successful history in customer service and problem-solving. Mentors peers and consistently enhances customer satisfaction through meticulous attention to detail and effective multitasking. Proficient in English and Spanish, adept at fostering teamwork and resolving conflicts, resulting in significant improvements in customer retention.
Overview
5
5
years of professional experience
Work History
Sales Associate
Abrecrombie & Fitch
02.2024 - 10.2024
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Estore Personal Shopper
H-E-B
06.2020 - 01.2024
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
Host and Server
Willies Bar and Grillhouse
04.2020 - 09.2020
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Some College (No Degree) - Psychology
Texas State University
San Marcos, TX03-2023
High School Diploma -
Hanna High School
Brownsville, TX06-2020
Skills
- Multitasking
- Listening Skills
- Problem-solving
- Customer Service
- Attention to detail
- Teamwork
Languages
Spanish
Timeline
Sales Associate
Abrecrombie & Fitch
02.2024 - 10.2024
Estore Personal Shopper
H-E-B
06.2020 - 01.2024
Host and Server
Willies Bar and Grillhouse
04.2020 - 09.2020
Some College (No Degree) - Psychology
Texas State University
High School Diploma -
Hanna High School
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