Summary
Overview
Work History
Education
Skills
Writing
Timeline
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Victoria Arafat

Killeen

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Willingness to take on added responsibilities to meet team goals. As well as being a resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.

Overview

9
9
years of professional experience

Work History

Trademark Specialist

LegalZoom
01.2021 - 08.2024
  • Advised clients on various trademark issues, including clearance, registration, and enforcement strategies.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Coordinated with internal teams and external legal counsel to effectively manage and safeguard trademarks.
  • Oversaw and managed the renewal and maintenance of trademarks, ensuring their continued protection.
  • Prepared and submitted trademark applications to relevant intellectual property offices.
  • Maintained and organized trademark databases, records, and files, ensuring accuracy and up-to-date information.
  • Followed all company policies and procedures to deliver quality work.


Claims Specialist

Kansas Department Of Commerce, KS And Its Representatives
01.2018 - 01.2021
  • Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
  • Streamlined documentation workflow, enabling quicker claim resolution and enhancing customer satisfaction.
  • Coordinated with legal teams on complex claims, ensuring all regulatory requirements were met and protecting company interests.
  • Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
  • Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
  • Followed up with customers on unresolved issues.
  • Prepared insurance claim forms or related documents and reviewed for completeness.

Lead Support Technician

BioTelemetry
11.2015 - 01.2018
  • Installed, configured, tested and maintained operating systems, application software, and system management tools on medical devices.
  • Developed comprehensive documentation for troubleshooting procedures, minimizing downtime during issue resolution.
  • Established a knowledge base, enabling quicker access to relevant information for support staff.
  • Streamlined workflow processes for increased efficiency in the support department.
  • Served as a key liaison between clients and internal teams, fostering positive relationships for seamless cooperation on projects and initiatives.
  • Enhanced team performance, providing comprehensive training to junior technicians.
  • Mentored junior technicians in industry best practices for effective problem-solving techniques and customer service skills.
  • Used ticketing systems to manage and process support actions and requests.
  • Increased customer retention rates through proactive follow-up and solutions development.

Education

Associate of Arts - Information Technology

Temple College
Temple, TX
05.2013

Skills

  • Customer Relations
  • Expert Problem Solving
  • Documentation Management
  • Quality Assurance
  • Technical communication
  • System installations
  • Teamwork and Collaboration
  • Self Motivation
  • Time Management
  • Attention to Detail
  • Multitasking Abilities
  • Organizational Skills
  • Data Analysis
  • Project Planning
  • Reliability
  • Audit reporting
  • Professional Demeanor
  • Interpersonal Skills

Writing

I enjoy creative writing as a hobby, particularly crafting short stories with my daughter. We share our stories during scheduled story times, fostering a love for storytelling and creativity in our family.

Timeline

Trademark Specialist

LegalZoom
01.2021 - 08.2024

Claims Specialist

Kansas Department Of Commerce, KS And Its Representatives
01.2018 - 01.2021

Lead Support Technician

BioTelemetry
11.2015 - 01.2018

Associate of Arts - Information Technology

Temple College

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Victoria Arafat