Summary
Overview
Work History
Education
Skills
Work Preference
Languages
Timeline
Hi, I’m

Victoria Armas

Council Bluffs,IA
Victoria Armas

Summary

Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Overview

21
years of professional experience

Work History

Cricket Wireless
Kenner, Louisiana

Store Manager
08.2022 - 07.2024

Job overview

  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Developed strategies to maximize sales and profitability.
  • Organized promotional events to increase product awareness.
  • Resolved customer complaints in a timely manner.
  • Analyzed financial data to identify areas of improvement.
  • Maintained accurate records of employee performance reviews.
  • Created weekly work schedules for store personnel.
  • Performed regular price checks to ensure competitive pricing.
  • Assessed operational efficiency of the store's departments.
  • Managed daily banking activities such as deposits and withdrawals.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Developed relationships with suppliers to negotiate better prices.

Days Inn Hotel
Kenner, Louisiana

Hotel Manager
01.2006 - 08.2022

Job overview

  • Developed and implemented hotel policies and procedures.
  • Provided training to staff in customer service, safety, and other topics related to hospitality industry.
  • Assigned duties and monitored performance of all employees in the hotel.
  • Ensured that guests received prompt, courteous attention throughout their stay.
  • Handled guest complaints professionally and efficiently.
  • Oversaw daily housekeeping operations to ensure cleanliness of guest rooms and public areas.
  • Created a positive work environment for staff by providing guidance, support, recognition and motivation.

Dickies
Plano, Texas

Assistant Manager
01.2004 - 01.2006

Job overview

  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Ensured compliance with safety regulations and company policies.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Maintained up-to-date knowledge of company products and services.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Communicated regularly with customers to gain insights into their needs.
  • Analyzed data from surveys or feedback forms to identify opportunities for improvement.

Education

Everest College - Colorado Springs
Colorado Springs, CO

Associate of Arts from Criminal Justice
05-2002

Skills

  • Supply Ordering
  • POS Systems
  • Promotional planning
  • Shift Scheduling
  • Store operations oversight
  • Employee Training
  • Payroll Management
  • Loss Prevention
  • Store Merchandising

Work Preference

Work Type

Full Time

Work Location

On-SiteRemote

Important To Me

Career advancementWork-life balanceFlexible work hoursHealthcare benefitsPaid time offPaid sick leave401k match

Languages

English
Native language
Spanish
Advanced (C1)
C1

Timeline

Store Manager

Cricket Wireless
08.2022 - 07.2024

Hotel Manager

Days Inn Hotel
01.2006 - 08.2022

Assistant Manager

Dickies
01.2004 - 01.2006

Everest College - Colorado Springs

Associate of Arts from Criminal Justice

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Victoria Armas