Fabiana Padilla
West Palm Beach,FL
Summary
Developed skills in fast-paced retail environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting.
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Sales Associate
Cricket Wireless
10.2025 - Current
- Provided positive first impressions to welcome existing, new, and potential customers.
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained knowledge of current promotions and sales to effectively engage with customers.
- Organized merchandise displays to optimize store layout and improve product visibility.
- Processed transactions accurately and efficiently using point-of-sale systems. Also setting up Auto-Pay.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints promptly to maintain positive shopping experiences.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Business Office Associate
Clive Daniel Home
11.2024 - 08.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted in maintaining accurate inventory records through regular audits.
- Coordinated scheduling for deliveries and customer appointments effectively.
- Supported administrative tasks, including filing document management, and organizational strategies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Adapted quickly to changing priorities and handled multiple tasks simultaneously.
- Responded to inquiries from callers seeking information.
Lease to Own Agent
BrandsMart Leasing
03.2023 - 05.2024
- Help customers complete and understand their lease agreement by explaining the term options, and guiding them to their preferred plan.
- Setting up customers account, Auto-Pay, and verify purchase price as well as processing payments. Increased sales by 10%.
- Inform costumers of policies and procedures within the lease agreements, as well as returns and exchange policies.
- Handle incoming customer calls pertaining to customer inquiries quickly in a courteous and efficient manner.
- Assist customers with delivery related inquires.
- Managed customer inquiries and resolved issues efficiently through effective communication skills.
- Kept reception area clean and neat to give visitors positive first impression.
Sales Cashier
Marathon Gas Station
08.2022 - 02.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cash register accuracy through diligent record-keeping and reconciliation.
- Assisted customers with product or with any other inquiries, ensuring a positive shopping experience and repeat business.
- Managed inventory levels by restocking shelves and organizing products effectively.
- Implemented promotional displays to enhance product visibility and drive sales.
- Assisted colleagues during busy periods, demonstrating teamwork and adaptability in fast-paced environments.
- Enhanced store sales by upselling products and suggesting additional items to customers.
- Maintained a clean and organized work area, promoting a professional environment for customers.
Customer Service Representative
South East Spas
01.2022 - 06.2022
- Documented customer feedback to identify areas for service improvement.
- Streamlined processes for handling complaints, or customer inquiries, enhancing overall response efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided detailed product information and services to customers, based on individual customer needs, fostering informed purchasing decisions.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Engaged with customers to build business relationships.
Education
High School Diploma -
Lake Worth Community High School
Lake Worth, FLSkills
- Customer service
- Teamwork and collaboration
- Time management
- Bilingual- English & Spanish
- Multi-tasking
- Verbal/written communication
- Conflict resolution
- Clean and Organized
- Relationship building
- Hardworking and Passionate
- Empathy and patience
- Outgoing personality
Timeline
Sales Associate
Cricket Wireless
10.2025 - Current
Business Office Associate
Clive Daniel Home
11.2024 - 08.2025
Lease to Own Agent
BrandsMart Leasing
03.2023 - 05.2024
Sales Cashier
Marathon Gas Station
08.2022 - 02.2023
Customer Service Representative
South East Spas
01.2022 - 06.2022
High School Diploma -
Lake Worth Community High School