Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Melany Walker

Laredo,TX

Summary

Dynamic sales associate with a proven track record at Cricket Wireless, excelling in customer service and sales strategies. Skilled in problem-solving and customer needs assessment, I fostered loyalty and retention through exceptional experiences. Adept at utilizing point-of-sale systems, I effectively resolved inquiries, enhancing overall satisfaction.

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Overview

4
4
years of professional experience

Work History

Sales Associate

Cricket Wireless
10.2023 - Current
  • Assisted customers in selecting plans and devices to meet individual needs.
  • Provided exceptional service, resolving customer inquiries and complaints promptly.
  • Demonstrated product features and benefits to enhance customer understanding.
  • Processed sales transactions accurately using point-of-sale systems.
  • Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Customer Service Representative

Home Depot
10.2021 - 04.2022
  • Provided exceptional customer support through efficient handling of inquiries and complaints.
  • Utilized CRM systems to document customer interactions and track resolutions.
  • Resolved product issues by collaborating with cross-functional teams to enhance service delivery.
  • Educated customers on product features, ensuring a clear understanding to improve satisfaction.
  • Assisted in training new team members on customer service best practices and company policies.

Education

High School Diploma -

John B Alexander High School
Laredo, TX
05-2020

Associate of Science - Criminal Justice

Laredo Community College
Laredo, TX
08-2025

Bachelor of Science - Criminal Justice

Texas A&M University, Laredo, TX, US
Laredo, TX
05-2027

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Goal oriented
  • Customer needs assessment
  • Sales strategies
  • Professional demeanor
  • Friendly and outgoing

Languages

Spanish
Native or Bilingual

Timeline

Sales Associate

Cricket Wireless
10.2023 - Current

Customer Service Representative

Home Depot
10.2021 - 04.2022

High School Diploma -

John B Alexander High School

Associate of Science - Criminal Justice

Laredo Community College

Bachelor of Science - Criminal Justice

Texas A&M University, Laredo, TX, US
Melany Walker