Victoria Barnett
Des Moines,IA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Patient Experience Representative
The Iowa Clinic
02.2019 - Current
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Responded to inquiries by directing calls to appropriate personnel.
- Greeted and assisted patients with check-in procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
Homemaker
Homemaker
10.2017 - Current
Clinical Administrative Coordinator
United Health Group
11.2016 - 10.2017
- Maintained complete documentation for permanent records and auditing purposes.
- Provided comprehensive administrative support to department staff.
- Processed monthly reports for department performance.
- Primary point of contact for providers or members regarding medical/behavioral/clinical services or benefits.
Senior Customer Service Representative
Athene Usa
10.2005 - 11.2015
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Processed policy changes for billing, wire transfers and account information.
- Assisted management team with audit research.
Receptionist
Ashworth Road Animal Hospital
11.2002 - 05.2004
- Greeted incoming clients in a professional manner and provided friendly, knowledgeable assistance.
- Scheduled appointments.
- Performed transcription for the Veterinarians.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Diploma - Travel And Tourism
Hamilton Business College
Des Moines, IA1990
High School Diploma - undefined
Abraham Lincoln High School
Des Moines, IA1989
Skills
- Interpersonal and written communication
- Document scanning
- Clerical support
- Data entry
- Medical Terminology
- EPIC EMR
Timeline
Patient Experience Representative
The Iowa Clinic
02.2019 - Current
Homemaker
Homemaker
10.2017 - Current
Clinical Administrative Coordinator
United Health Group
11.2016 - 10.2017
Senior Customer Service Representative
Athene Usa
10.2005 - 11.2015
Receptionist
Ashworth Road Animal Hospital
11.2002 - 05.2004
Diploma - Travel And Tourism
Hamilton Business College
High School Diploma - undefined
Abraham Lincoln High School
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