Victoria Barnett
Des Moines,IA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Patient Experience Representative
The Iowa Clinic
Gynecologic Oncology Downtown
02.2019 - Current
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Responded to inquiries by directing calls to appropriate personnel.
- Greeted and assisted patients with check-in procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
Homemaker
Homemaker
10.2017 - Current
Clinical Administrative Coordinator
United Health Group
11.2016 - 10.2017
- Maintained complete documentation for permanent records and auditing purposes.
- Provided comprehensive administrative support to department staff.
- Processed monthly reports for department performance.
- Primary point of contact for providers or members regarding medical/behavioral/clinical services or benefits.
Senior Customer Service Representative
Athene Usa
10.2005 - 11.2015
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Processed policy changes for billing, wire transfers and account information.
- Assisted management team with audit research.
Receptionist
Ashworth Road Animal Hospital
11.2002 - 05.2004
- Greeted incoming clients in a professional manner and provided friendly, knowledgeable assistance.
- Scheduled appointments.
- Performed transcription for the Veterinarians.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Diploma - Travel And Tourism
Hamilton Business College
Des Moines, IA1990
High School Diploma - undefined
Abraham Lincoln High School
Des Moines, IA1989
Skills
- Interpersonal and written communication
- Document scanning
- Clerical support
- Data entry
- Medical Terminology
- EPIC EMR
Timeline
Patient Experience Representative
The Iowa Clinic
02.2019 - Current
Homemaker
Homemaker
10.2017 - Current
Clinical Administrative Coordinator
United Health Group
11.2016 - 10.2017
Senior Customer Service Representative
Athene Usa
10.2005 - 11.2015
Receptionist
Ashworth Road Animal Hospital
11.2002 - 05.2004
Diploma - Travel And Tourism
Hamilton Business College
High School Diploma - undefined
Abraham Lincoln High School