Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victoria Barrett

Springfield

Summary

Detail-oriented office assistant with proven expertise in administrative support and call management. Demonstrated ability to streamline operations, improve document retrieval, and enhance customer experience through effective communication and problem-solving.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

The Regency
Springfield, MO
06.2025 - Current
  • Provided exceptional support to customers, resolving inquiries and complaints efficiently.
  • Adapted quickly to new systems and processes, enhancing overall service delivery.
  • Assisted in training new staff on customer service protocols and best practices.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Caregiver

Springfield Lutheran School
Springfield, MO
05.2025 - Current
  • Assisted students with daily activities, fostering independence and personal growth.
  • Collaborated with educators to implement individualized care plans for diverse student needs.
  • Monitored student behavior and emotional well-being, providing support as necessary.
  • Maintained cleanliness and organization of play areas and childcare supplies.
  • Ensured child safety through diligent supervision and adherence to established protocols.

Office Assistant

Morgan Farms
Greenway, AR
08.2023 - 07.2024
  • Developed filing systems that improved document retrieval speed and efficiency.
  • Provided exceptional customer service, addressing inquiries promptly and professionally.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.

Customer Service Representative

Woods Lumber CO.
Steele, MO
06.2021 - 05.2023
  • Processed orders and returns efficiently using CRM software.
  • Provided product information and recommendations to enhance customer experience.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

Bachelor of Social Work - Child And Family Development

Missouri State University
Springfield, MO
05-2028

High School Diploma -

Kennett High School
Kennett, MO
05-2024

Skills

  • Customer service
  • Critical thinking
  • Active listening
  • Computer proficiency
  • Appointment scheduling
  • Administrative support
  • Call management

Timeline

Customer Service Representative

The Regency
06.2025 - Current

Caregiver

Springfield Lutheran School
05.2025 - Current

Office Assistant

Morgan Farms
08.2023 - 07.2024

Customer Service Representative

Woods Lumber CO.
06.2021 - 05.2023

Bachelor of Social Work - Child And Family Development

Missouri State University

High School Diploma -

Kennett High School