VICTORIA BENDER
Wake Forest,NC
Summary
I am a Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. I am passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. I am organized and dependable.
Overview
38
38
years of professional experience
Work History
Customer Service Representative
Cousins Concert Attire
08.2013 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- I also am responsible for Inventory control: I managed company's inventory levels by monitoring incoming and outing goods.
- Shipping and receiving. I Organize shipment deliveries. Receive goods when delivered.
- Create Purchase orders for vendors.
Daycare Director
LITTLE FOLKS PLAYSCHOOL LLC. SHARON ORAVSKY
09.1993 - 10.2012
- Ensured safety of children by enforcing strict health and safety guidelines in compliance with state regulations.
- Managed administrative tasks such as record-keeping, billing, and reporting to ensure efficient operation of the daycare center.
- Implemented ongoing professional development opportunities for staff members, improving overall quality of care provided at the facility.
- Enhanced children''s emotional and social development by implementing age-appropriate programs and activities.
- Brought center into full compliance with licensing and safety regulations for fire and disaster preparedness, Department of Public Health codes and USDA nutritional guidelines.
- Coordinated special events such as holiday parties or field trips that enriched children''s experiences at the daycare center.
Customer Service Cashier
BENDER'S BUILDING MATERIALS
01.1986 - 08.1992
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Education
High School Diploma -
New Rochelle High School
New Rochelle, NY05.1988
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Customer Relations
- Data Entry
- Computer Proficiency
Timeline
Customer Service Representative
Cousins Concert Attire
08.2013 - Current
Daycare Director
LITTLE FOLKS PLAYSCHOOL LLC. SHARON ORAVSKY
09.1993 - 10.2012
Customer Service Cashier
BENDER'S BUILDING MATERIALS
01.1986 - 08.1992
High School Diploma -
New Rochelle High School
Similar Profiles
Jonathan MiliciJonathan Milici
Owner at Divinity AttireOwner at Divinity Attire
Halima AkterHalima Akter
Business owner at Lucent AttireBusiness owner at Lucent Attire
HARIHARASUDHANS HARIHARASUDHANS null
Chemical store incharge at Global Attire Private LimitedChemical store incharge at Global Attire Private Limited
Justin GuardinoJustin Guardino
Grocery Stocker at PublixGrocery Stocker at Publix
Candice HardisonCandice Hardison
Teacher at Wake County Public SchoolsTeacher at Wake County Public Schools