Victoria Berry
Brookfield,CT
Summary
Sales and operations professional with solid track record in regional management. Managed and streamlined operations across multiple locations, ensuring high levels of productivity and operational efficiency. Known for fostering collaborative team environments and delivering consistent results. Skilled in strategic planning and operational oversight.
Overview
7
7
years of professional experience
Work History
Regional Sales and Operations Manager
Orangetheory Fitness
04.2023 - Current
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Achieved regional sales objectives by coordinating sales teams, developing successful strategies, and strengthened business relationships.
- Streamlined project management processes by implementing new software tools and techniques.
- Managed budgets and financial reporting for the region, providing accurate forecasts and identifying areas for potential savings.
- Developed comprehensive marketing strategies for increased brand awareness.
Sales and Operations Manager
Orangetheory Fitness
06.2020 - 04.2023
- Increased studio AAR by 65% in a 12 month span.
- Increased account renewals by 25% 12 month span.
- Consistently met or exceeded quarterly key performance indicator through diligent effort and persistence in closing sales.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Fitness Manager
Orangetheory Fitness
08.2017 - 06.2020
- Increased studio utilization by 27% over a 12 year span.
- Set clear sales goals for each employee, tracking progress and milestones and offering support and assistance.
- Conducted regular performance evaluations for staff, providing constructive feedback and opportunities for professional growth.
- Increased membership retention by developing and implementing targeted fitness events tailored to diverse client needs.
- Developed strong relationships with members, leading to increased referrals and studio sales.
- Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
Education
Associate of Arts - Business
Westchester Community College
Valhalla, NY06-2017
Skills
- Team leadership
- Operational management
- Problem-solving
- Key performance indicators
- Customer service
- Staffing oversight
- Outstanding communication skills
- Sales support
Studio Manager of the Year 2021
An award meant to recognize the top producing Studio Manager across Orangetheory Fitness studios worldwide.
Timeline
Regional Sales and Operations Manager
Orangetheory Fitness
04.2023 - Current
Sales and Operations Manager
Orangetheory Fitness
06.2020 - 04.2023
Fitness Manager
Orangetheory Fitness
08.2017 - 06.2020
Associate of Arts - Business
Westchester Community College
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