Victoria Besta
Omaha,NE
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Helpful Customer Experience Agent passionate about delivering exceptional customer service to promote loyal business. Pleasant demeanor and excellent problem-solving skills. Dedicated to researching and identifying complete and lasting solutions to customer problems.
Overview
5
5
years of professional experience
Work History
Customer Experience Leader
Victoria's Secret & PINK
Omaha, NE
07.2022 - Current
- Developed customer experience strategies to improve customer satisfaction levels.
- Conducted surveys and analyzed feedback from customers to identify areas of improvement.
- Managed customer service teams, providing coaching and guidance as needed.
- Monitored customer interactions with staff to ensure quality standards were met.
Assistant Store Manager
Dunkin' Donuts
Omaha, NE
05.2020 - 04.2022
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
Education
High School Diploma -
Bryan High School
Omaha, NE05.2021
Some College (No Degree) - Communication
University of Nebraska At Omaha
Omaha, NESkills
- Conflict Management
- Upselling
- Team Training
- Customer Service
- Direct Sales
- Order Processing
- Verbal and Written Communication
- Customer Service Excellence
- Employee Coaching
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Recognized as Employee of the Month for outstanding performance and team contributions.
- Promoted to Customer Experience Lead after Five Months of working at Victoria's Secret.
Dean's List
- Awarded Dean List three semesters in a row.
Timeline
Customer Experience Leader
Victoria's Secret & PINK
07.2022 - Current
Assistant Store Manager
Dunkin' Donuts
05.2020 - 04.2022
High School Diploma -
Bryan High School
Some College (No Degree) - Communication
University of Nebraska At Omaha
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