Victoria Bilbrey
Henderson,NV
Summary
Dynamic leader with a proven track record at Allegiance Benefit Plan Management, Inc, excelling in teamwork and collaboration, and workflow improvement. Spearheaded initiatives that enhanced team efficiency and reduced turnover by fostering a collaborative environment and streamlining operations. Expert in staff training and problem-solving, significantly boosting team skills and morale.
Overview
10
10
years of professional experience
Work History
Enrollment Team Leader
Allegiance Benefit Plan Management, Inc
04.2021 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Coordinated cross-departmental meetings to streamline project execution, fostering collaborative work environment.
- Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
- Developed and executed training programs that significantly improved team skills and morale.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Devised and implemented processes and procedures to streamline operations.
Enrollment Specialist
Allegiance Benefit Plan Management, Inc
10.2018 - 04.2021
- Updated, entered, and reviewed customer data.
- Communicated effectively via telephone and email with clients/members.
- Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
- Enhanced productivity through effective time management and prioritization techniques during peak enrollment periods.
- Adapted to changing regulations, ensuring all enrollment procedures remained compliant with updated policies.
- Enhanced customer satisfaction with personalized enrollment assistance.
- Educated clients on insurance policies and procedures.
Medicare Supplement Enrollment Specialist
United Healthcare
11.2014 - 02.2016
- Updated, entered, and reviewed Medicare supplement enrollments.
- Adapted to changing regulations, ensuring all enrollment procedures remained compliant with updated policies.
- Sent correspondence to members
- Reconciling reports
- Processed various types of member correspondence
Education
No Degree - General
University of Montana
Missoula, MTHigh School Diploma -
Big Sky High School
Missoula05.2002
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Staff Training
- Coaching and Mentoring
- Documentation And Reporting
- Daily workflow improvement
- Multitasking
- Organizational Skills
- Written Communication
Timeline
Enrollment Team Leader
Allegiance Benefit Plan Management, Inc
04.2021 - Current
Enrollment Specialist
Allegiance Benefit Plan Management, Inc
10.2018 - 04.2021
Medicare Supplement Enrollment Specialist
United Healthcare
11.2014 - 02.2016
No Degree - General
University of Montana
High School Diploma -
Big Sky High School
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