Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victoria Blackmer

Murfreesboro,TN

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

22
22
years of professional experience

Work History

Independent Insurance Agent

Aflac
Murfreesboro, TN
01.2025 - Current
  • Attended industry conferences and seminars to stay abreast of current trends in the industry.
  • Identified cross selling opportunities by assessing existing customer portfolios.
  • Provided ongoing support for existing customers through phone calls or emails.
  • Provided personalized service to customers to determine their specific insurance needs.
  • Identified opportunities for cross-selling additional products or services within existing accounts.
  • Processed policy changes, renewals, cancellations, endorsements, and other transactions efficiently and accurately.
  • Prepared detailed quotes for prospective customers based on their individual requirements.
  • Maintained accurate records of client information including contact details, policy numbers, premium payments, claims history.
  • Developed and maintained relationships with clients to ensure they received the best possible insurance coverage.

Tier 2 Customer Service Representative

CVS Health, WFH
Nashville, TN
09.2023 - 01.2025
  • Handle incoming Medicare D calls
  • De-escalated frustrated members and issues.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Assisted customers with making payments.
  • Explained coverage options to potential policyholders, answering questions or concerns.
  • Monitored clients' insurance coverages to ensure changing needs were met.
  • Counseled prospects and policyholders on coverage, limits and regulations.

Assistant

Beauti by Brandi
Murfreesboro, TN
01.2020 - 08.2023
  • Served as contact person and source of information to maintain good communication with clients.
  • Answered incoming calls and recorded accurate messages.
  • Gathered and sorted data for inclusion in reports and files.
  • Checked stock to determine inventory levels and maintain office supply products.
  • Executed record filing systems to improve document management and organization.
  • Scheduled and coordinated meetings, appointments and travel arrangements for manager.
  • Used scheduling software to delegate resources and manage calendars.
  • Coordinated repairs for office equipment to keep equipment functional and running.
  • Received and distributed mail, letters and packages.

Customer Service Representative

T-Mobile
Nashville, TN
11.2008 - 12.2019
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Developed strong customer relationships to encourage repeat business.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to resolve service and billing issues.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Customer Service Representative

Asurion
Nashville, TN
03.2008 - 11.2008
  • Responded to customer inquiries and problems to promote great service.
  • Explained different options to prospective clients, encouraging sale of insurance policies that best fit needs.
  • Analyzed customer needs and provided best options, upselling products and services.
  • Processed Insurance Claims and orders.

Certified Nursing Assistant

NHC Murfreesboro, Provided Total Patient Care
Murfreesboro, TN
08.2003 - 12.2007
  • Delivered high level of care to every patient.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Engaged with patient family and friends to provide courteous visit experience.
  • Followed rehabilitation and treatment care plans to accelerate patient recovery, minimize pain and optimize patient outcomes.

Education

Diploma - Practical Nursing

Tennessee College of Applied Technology
Murfreesboro, TN
12.2005

High School Diploma -

Blackman High School
06.2004

Skills

  • Customer Service -Time Management -Active Listening
  • Sales -Flexibility -Leadership
  • Communication -Organization
  • Computer Skills -Problem Solving
  • Customer Account Management
  • Multitasking and Prioritization
  • Building Customer Trust and Loyalty
  • Upselling Products and Services
  • Customer Retention Strategies
  • Transaction Processing

Timeline

Independent Insurance Agent

Aflac
01.2025 - Current

Tier 2 Customer Service Representative

CVS Health, WFH
09.2023 - 01.2025

Assistant

Beauti by Brandi
01.2020 - 08.2023

Customer Service Representative

T-Mobile
11.2008 - 12.2019

Customer Service Representative

Asurion
03.2008 - 11.2008

Certified Nursing Assistant

NHC Murfreesboro, Provided Total Patient Care
08.2003 - 12.2007

Diploma - Practical Nursing

Tennessee College of Applied Technology

High School Diploma -

Blackman High School

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