Victoria Bourque
New Iberia,LA
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Concentrix USA
01.2023 - 08.2023
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded to customer requests for products, services, and company information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded proactively and positively to rapid change.
Receptionist
Miller Managment
04.2021 - 08.2022
- Answering phones
- Directing calls to appropriate people etc
- Answered incoming calls, took messages
- Helped with all questions and complaints
- Faxed, copied, and scanned documents
Cashier
Bi-Lo Supermarket
04.2019 - 10.2019
- Handled returns and exchanges
- Processed cash, check, or credit transactions with accuracy
- Stocked merchandise
- Counted cash drawers
Education
Westgate High
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Microsoft Excel
- Payment processing
- Client relations
- Customer satisfaction measurement
- Scheduling
- Call management
- Product knowledge
- Paperwork processing
- Appointment scheduling
- Administrative support
- Microsoft PowerPoint
- Customer relationship management (CRM)
Timeline
Customer Service Representative
Concentrix USA
01.2023 - 08.2023
Receptionist
Miller Managment
04.2021 - 08.2022
Cashier
Bi-Lo Supermarket
04.2019 - 10.2019
Westgate High