Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Victoria Bourque

New Iberia,LA

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Concentrix USA
01.2023 - 08.2023
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Responded to customer requests for products, services, and company information.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Responded proactively and positively to rapid change.

Receptionist

Miller Managment
04.2021 - 08.2022
  • Answering phones
  • Directing calls to appropriate people etc
  • Answered incoming calls, took messages
  • Helped with all questions and complaints
  • Faxed, copied, and scanned documents

Cashier

Bi-Lo Supermarket
04.2019 - 10.2019
  • Handled returns and exchanges
  • Processed cash, check, or credit transactions with accuracy
  • Stocked merchandise
  • Counted cash drawers

Education

Westgate High

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Call center experience
  • Microsoft Excel
  • Payment processing
  • Client relations
  • Customer satisfaction measurement
  • Scheduling
  • Call management
  • Product knowledge
  • Paperwork processing
  • Appointment scheduling
  • Administrative support
  • Microsoft PowerPoint
  • Customer relationship management (CRM)

Timeline

Customer Service Representative

Concentrix USA
01.2023 - 08.2023

Receptionist

Miller Managment
04.2021 - 08.2022

Cashier

Bi-Lo Supermarket
04.2019 - 10.2019

Westgate High

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Victoria Bourque