Summary
Overview
Work History
Education
Skills
Timeline
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Victoria Bowker

Cumming,GA

Summary

Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Experienced customer service professional with years of coordinating shipments, collaborating with freight carriers and managing customer needs. Meticulous, resilient and flexible in handling diverse issues. Observant logistics coordinator with proven ability to coordinate and manage transportation of freight. Demonstrated success in developing strategies to reduce transportation issues and improve organizational efficiency.

Overview

8
8
years of professional experience

Work History

Logistics Coordinator

Target Freightways
02.2024 - Current
  • Enhanced supply chain efficiency by optimizing shipping schedules and routes.
  • Streamlined inventory management for reduced waste and improved cost control.
  • Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
  • Improved order accuracy through meticulous data entry and verification processes.
  • Ensured compliance with industry regulations, reducing the risk of fines or penalties.
  • Tracked orders and notified customers of status or potential delays.
  • Generated documentation and information required for customer shipments.
  • Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
  • Monitored inbound and outbound freight operations to establish timely delivery of packages.

Freight Broker

RE Garrison
09.2021 - 02.2024
  • Increased client satisfaction by efficiently managing and resolving freight-related issues.
  • Streamlined operations for improved delivery times through effective communication with carriers and clients.
  • Negotiated competitive rates with carriers, resulting in cost savings for customers.
  • Developed strong relationships with carriers and shippers, fostering trust and loyalty.
  • Implemented innovative tracking systems to ensure timely and accurate shipment updates for clients.
  • Maintained compliance with federal regulations by closely monitoring carrier performance and maintaining accurate documentation.
  • Coordinated shipments, ensuring seamless transportation from origin to destination points.
  • Expanded the company''s network of reliable carriers, improving overall operational efficiency.
  • Collaborated with sales teams to identify new business opportunities and grow existing accounts.
  • Managed high-volume orders while maintaining strict attention to detail and accuracy in all transactions.
  • Monitored market and negotiated rates based on trends.
  • Tracked shipments and trucks out on deliveries.
  • Negotiated rates using spot rate estimates.

Customer Service Manager

Regal Auto
06.2016 - 08.2021
  • Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
  • Increased team productivity by providing ongoing training and support to customer service representatives.
  • Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.

Education

Bachelor of Science - Psychology

Georgia State University
Atlanta,ga
03.2014

Skills

  • Computer-Based Inventory System
  • Shipping Documentation
  • Problem-Solving
  • Driver Scheduling
  • Transportation Management
  • Shipment Tracking
  • Scheduling Coordination
  • Transportation Planning
  • Client Relations
  • Invoicing and shipping documentation
  • Logistics Analysis

Timeline

Logistics Coordinator

Target Freightways
02.2024 - Current

Freight Broker

RE Garrison
09.2021 - 02.2024

Customer Service Manager

Regal Auto
06.2016 - 08.2021

Bachelor of Science - Psychology

Georgia State University

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Victoria Bowker