Victoria Brown
Youngstown,OH
Summary
Helpful professional committed to making patients feel comfortable and secure. Proficient in cleaning and sanitizing patient rooms, documenting observations, and examining for symptoms. Compassionate approach to dealing with those under duress.
Overview
18
18
years of professional experience
Work History
STNA
Heritage Manor Nursing Home
Youngstown, Ohio
01.2023 - Current
- Followed infection control policies while performing job duties.
- Demonstrated respect for patient rights and privacy while providing care services.
- Assisted with meal preparation and feeding of patients who required assistance.
- Provided basic patient care, including bathing, dressing and grooming.
- Assisted patients with mobility issues in transferring from bed to wheelchair or other assistive device.
Foster Mom
Thompson
Charlotte, North Carolina
09.2022 - 09.2023
- Took care of 2 teenage girls 10 & 13
- Helped them with everyday living
- Helped with homework
- Parented them gave them the love they didn’t have
- Showed them with a family looks like
- They was able to have fun & be kids experienced places they never been
Dsp
Unique Caring Network
Charlotte, NC
02.2022 - 09.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
Receptionist
Concord Urgent Care
Charlotte, NC
02.2022 - 09.2023
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
Owner/Administrator
My Lil Angel’s Better Care Learning Center
Youngstown, Ohio
03.2016 - 03.2021
- Managed daily operations of business, including hiring and training staff.
- Created marketing campaigns to attract new customers.
- Oversaw budgeting and financial management.
- Maintained relationships with existing clients by providing superior customer service.
- Collaborated with other owners on joint ventures and shared resources.
- Developed policies and procedures for the organization.
Childcare Provider/Teacher
Happy Campers
Youngstown, Ohio
01.2014 - 02.2016
- Assisted in developing and implementing lesson plans to meet the individual needs of each child.
- Provided a safe, nurturing and stimulating environment for children to learn and grow.
- Maintained daily records of activities, behaviors, meals and naps.
- Observed children's behavior and development, communicate information with parents.
- Organized age-appropriate activities such as games, arts and crafts and outdoor play.
- Taught basic skills such as personal hygiene, social manners and appropriate behavior.
- Read books aloud to small groups or individual children.
- Assisted with feeding infants and toddlers during meal times.
- Encouraged positive interactions between children by providing supervision at all times.
- Monitored children's progress through ongoing assessments of their abilities and interests.
- Developed positive relationships with families by communicating regularly about their child's development.
- Engaged in creative play activities that promoted language development, physical activity and problem solving skills.
CNA
Comfort Keepers Home Health Agency (CNA) Home Health Aide
Youngstown, Ohio
01.2013 - 02.2015
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Reported changes in patient conditions to registered nurse or physician.
- Answered patient call lights promptly and responded to requests appropriately.
Dsp
Gateway To Better Living
Youngstown, Ohio
02.2012 - 01.2014
- Worked with mentally Disabled in Facilities
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
Childcare Provider
WecCare Daycare / Youngstown, OH
09.2009 - 01.2013
- Assisted in developing and implementing lesson plans to meet the individual needs of each child.
- Provided a safe, nurturing and stimulating environment for children to learn and grow.
- Maintained daily records of activities, behaviors, meals and naps.
- Observed children's behavior and development, communicate information with parents.
- Organized age-appropriate activities such as games, arts and crafts and outdoor play.
- Taught basic skills such as personal hygiene, social manners and appropriate behavior.
- Read books aloud to small groups or individual children.
- Assisted with feeding infants and toddlers during meal times.
- Worked collaboratively with co-workers to ensure safety of all the children in care.
Customer Service (Floater)
McDonalds Youngstown, Ohio
Youngstown, Ohio
02.2007 - 06.2009
- Provided timely and accurate responses to customer inquiries regarding products, services, and policies.
- Assisted customers in resolving issues with their accounts or orders.
- Maintained a professional attitude while providing excellent customer service.
Education
CDA in childcare -
Choffin Tech
05.2018
Business Management Associates Degree -
Eastern gateway community college
05.2016
Diploma -
Chaney High
01.2009
Skills
- Certified Child Abuse
- Communicable Disease
- First Aide & CPR
- Certified CNA /STNA
- Fall prevention
- Safety measures
- Range of motion exercises
- Patient care
- Documenting behaviors
- Observing responses
- Infection control procedures
- CPI class
- Feeding assistance expert
- Team building
- Child development support
- Childcare
- Behavior management techniques
Timeline
STNA
Heritage Manor Nursing Home
01.2023 - Current
Foster Mom
Thompson
09.2022 - 09.2023
Dsp
Unique Caring Network
02.2022 - 09.2023
Receptionist
Concord Urgent Care
02.2022 - 09.2023
Owner/Administrator
My Lil Angel’s Better Care Learning Center
03.2016 - 03.2021
Childcare Provider/Teacher
Happy Campers
01.2014 - 02.2016
CNA
Comfort Keepers Home Health Agency (CNA) Home Health Aide
01.2013 - 02.2015
Dsp
Gateway To Better Living
02.2012 - 01.2014
Childcare Provider
WecCare Daycare / Youngstown, OH
09.2009 - 01.2013
Customer Service (Floater)
McDonalds Youngstown, Ohio
02.2007 - 06.2009
CDA in childcare -
Choffin Tech
Business Management Associates Degree -
Eastern gateway community college
Diploma -
Chaney High