Victoria Serrao
Gasparini Family
Laguna Niguel,CA
10
years of professional experience
I believe I am equipped with the organizational, communication, sales and customer-service oriented skills needed to be a team player. Fostering relationships with students, co-workers, as well as a variety of customers has given me a strong understanding of the 'behind-the-scenes', the 'in-the-classroom', as well as the 'on-the- floor' presence it takes to be apart of a team that able to support, inspire and showcase their best skillset for customers.
Work History
Nanny
2 Years 5 Months- Prepared nutritious meals and snacks aligned with family preferences.
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
- Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.
Preschool Teacher
7 Months- Led classroom activities supporting cognitive, social, and emotional development
- Assessed student progress and adjusted instruction to meet individual needs
- Designed age-appropriate lesson plans aligned with early learning standards
- Managed daily routines, transitions, and behavior expectations with consistency
Assistant Store Manager at Stoney Clover Lane
1 Year 5 Months- Assisted in opening the flagship store for the West Coast and responsible for introducing an East Coast brand to a new clientele base
- Top Selling Associate of 2020, selling a total of $465,028.82
- Developed a loyal and highly satisfied customer base for the West Coast, which in turn contributed to the store's top performing sales, company wide
- Developed and implemented a clientele playbook used store wide for all staff in customer service training
- Traveled to Nashville, Tennessee to help train a new team and launch the opening of the new Brick and Mortar Stoney Clover Lane, TN
- Executed weekly cycle counts, weekly recaps, supply orders, inventory transfers, annual inventory, and shipments, etc.
Senior Sales Associate at Anthropologie
1 Year 11 Months- Trained new sales personnel on company policies, customer acquisition strategies, and effective sales techniques to enhance team performance.
- Utilized KPI's to guide floor zoning, anticipate customer buying patterns, and adjust store goals to address sales improvement areas.
- Managed receipt, confirmation, and processing of large shipments of apparel, home, and beauty merchandise to ensure inventory accuracy.
Sales Associate at BCBG Maxazria
3 Months- Organized racks and shelves to enhance store visuals and effectively promote featured merchandise.
- Engaged with customers to recommend tailored products and specials, addressing individual needs and preferences.
- Surpassed personal sales goals, contributing to overall store performance and achieving last year’s and daily targets.
Education
Bachelor of Science - Educational Studies
Associate of Science - Communication Sciences And Disorders
Skills
Customer Service
Communication Skills
Teamwork
Conflict Resolution
Ability to Work Under Pressure
Developmental Learning
Merchandising strategies
Sales
Classroom Management
Child Engagement Strategies
Timeline
Nanny
Gasparini Family
03.2024 - 08.2026Read More
Preschool Teacher
Bright Bubbles Academy
11.2022 - 06.2023Read More
Assistant Store Manager at Stoney Clover Lane
Stoney Clover Lane
10.2020 - 03.2022Read More
Senior Sales Associate at Anthropologie
Anthropologie
11.2018 - 10.2020Read More
Sales Associate at BCBG Maxazria
BCBG Maxazria
06.2016 - 09.2016Read More
University of Oregon
Bachelor of Science from Educational Studies
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Chapman
Associate of Science from Communication Sciences And Disorders
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