Victoria Brown
Regional Plastic Surgery
FORNEY,TX
18
years of professional experience
Dedicated and highly organized healthcare professional with over 10 years of experience in surgical coordination, medical administration, and patient services. Extensive background in surgical scheduling, insurance authorizations, workers compensation,medical coding, and coordinating care between physicians, patients, and healthcare facilities. Skilled in managing multiple priorities, resolving complex issues, maintaining accurate documentation, and ensuring efficient daily operations. Strong communication, leadership, and problem solving skills with a proven ability to thrive in fast paced healthcare environments. Seeking an opportunity to apply extensive administrative experience, expand professional skills, and contribute to the success of a growing organization.
Work History
Surgical Coordinator
10 Years 3 Months- Coordinated surgical schedules with surgeons, facility staff, and patients to maintain seamless operative workflow.
- VVerify benefits, obtain prior authorizations, and check medical benefit coverage.
- Arrange medical clearances, lab work, EKGs and other medical testing.
- Use CPT and ICD10 codes for surgical procedures and insurance authorizations.
- Maintain patient records, surgical orders, and scheduling information, arrange follow up appointments after surgery
- Discuss estimated patient responsibility, deductibles and out of pocket amounts.
- Managed medical records, referrals, and pre-op documentation to support accurate case preparation.
- Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
- Coordinate short-term and long term disability forms.
- Process FMLA paperwork for patients undergoing surgery
Front Office Assistant
2 Years 8 Months- Managed patient check-in and check-out, maintaining organized front office flow and courteous service.
- Assisted in creating new clinic flow process, including patient appointment types and lengths
- Accounts payable and receivable
- Maintain records of all payments, credits and bank deposits into billing systems.
- Educated patients on procedures offered as well as personal insurance coverage and available pricing and financing options
- OSHA clinic maintenance.
Receptionist
2 Years 10 Months- Greeted clients professionally, verified information, and directed inquiries efficiently.
- Managed multi-line phone system, routing calls and messages to appropriate departments promptly.
- Scheduled appointments and coordinated meeting calendars for staff and visitors.
- Maintained accurate records, correspondence, and confidential documents for office operations.
- Maintained and distributed claims to appropriate staff for processing.
- Maintain business office supply inventory
Medical Front Office Coordinator
2 Years 1 Month- Coordinated patient scheduling, balancing provider calendars and visit priorities across front office operations.
- Managed patient check-in and check-out, collecting demographics, co-pays, and required documentation.
- Maintained electronic medical records, updating charts and ensuring data accuracy for clinical staff.
- Answered high-volume calls, triaged inquiries, and directed patients to appropriate departments or services.
- Resolved scheduling conflicts and registration issues, improving patient flow and office efficiency.
- Assisted with patient satisfaction and compliance with HIPAA
Education
High School Diploma
Medical Billing And Coding Program
Skills
Insurance verification
Patient coordination
Scheduling expertise
Healthcare compliance
Data entry accuracy
Prior authorization
Payment collection
Data entry efficiency
Strong communication skills
Confidential professionalism
Timeline
Surgical Coordinator
Regional Plastic Surgery
08.2016 - CurrentRead More
Front Office Assistant
True Results
12.2013 - 08.2016Read More
Receptionist
Mutual Assurance Administrators
02.2011 - 12.2013Read More
Medical Front Office Coordinator
Baylor Medical Center
12.2008 - 01.2011Read More
Stanford Brown
Medical Billing And Coding Program
Read More
Sachse High School
High School Diploma
Read More