Summary
Overview
Work History
Education
Skills
Volunteering
Awards
Interests
Tidbits
Timeline
Hi, I’m

Victoria Brunner

Seattle,WA

Summary

Experienced Flight Attendant with over twenty years of dynamic safety and service skills. Poised, personable, and dedicated to a team-driven environment. Highly effective in diffusing volatile situations, resolving problems, and improving customer satisfaction. Skilled in responding to emergency situations and remaining cool under pressure.

Overview

23
years of professional experience

Work History

Southwest Airlines

Flight Attendant
10.1999 - Current

Job overview

Greet passengers upon arrival to aircraft, and help boarding process flow by providing guidance to seats and playing luggage Tetris.

Facilitate communication between flight deck and cabin crew prior to and during flights to ensure smooth operations.

Promote safety, comfort, and welfare of a variety of passenger types, and attend to any medical emergencies that may occur.

Maintain firm yet professional attitude answering questions and provide solutions to issues arising during various phases of flight, resolving them in the moment when possible.

Attend annual training in customer service, conflict resolution tactics, and safety procedures to remain current on policies and procedures.

Education

Northern Arizona University
Flagstaff, AZ

University Overview

1996 - 1999

Theatre, Photography, Communications, Psychology, Etymology

Admitted into the honors hall.

Had a variety of interests and value all courses taken.

Made lifelong friends and discovered many a hobby.

Skills

    Crew coordination and resource management

    Interpersonal communications

    Verbal and written communication

    Safety and company policy compliance

    Conflict resolution

    Emergency care

    Cleanliness

    Time management

Volunteering

Emerald City Pet Rescue. Seattle, WA "Max" Maxwell (206)430-7844

Volunteer (dog socializing) | 2016 - COVID-19

Engage with dogs and cats to bring out their best, keep the peace and let our animals shine at events, work with area businesses to promote Critter Connection, and maintain facility cleanliness.

Progressive Animal Welfare Society. Lynnwood, WA (425)787-2500

Dog Walker | 2011 - 2016

Miscellaneous duties and event assistance, and helped in founding the Foster Lite program.

Seattle Humane. Bellevue, WA (425)641-0080

Animal Handler | 2007 - 2010

Miscellaneous duties and event assistance.

Maricopa County Animal Care & Control. Mesa, AZ (602)506-7387

Adoption Coordinator | 2003 - 2007

Helped match homeless pets with their forever homes, and assisted the clinic with Spay Days and other on and offsite events.

Awards

Outstanding Crew, February 2017

Interests

Animal welfare, hiking, camping, kayaking, snowshoeing, skiing, horses

Tidbits

Through City Arts Fest, introduced Cat Power to Nanaimo bars and did Gogol Bordello's laundry.

Timeline

Flight Attendant

Southwest Airlines
10.1999 - Current

Northern Arizona University

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Victoria Brunner