Victoria Burnett
Las Vegas,USA
Summary
Dynamic and dedicated professional with over 15 years of experience across diverse industries, demonstrating a strong work ethic and versatile skill set. Proven ability to navigate challenging situations while promoting a safe and efficient workplace environment. Recognized for exceptional attention to detail, effective multitasking capabilities, and an unwavering commitment to customer satisfaction. A results-oriented approach ensures the delivery of high-quality outcomes in every endeavor.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Merchandiser
Shiftsmart
08.2025 - Current
- Interacted with guests in friendly and knowledgeable way.
- Assisted in maintaining a clean and well-organized store, contributing to a positive shopping experience for customers.
- Stocked shelves to match planogram images and instructions.
General Laborer
E & S Plumbing LLC
09.2022 - 04.2023
- Performed a variety of equipment maintenance and construction site clean up tasks, ensuring adherence to safety standards.
- Dug trenches, assisted in building demolitions, operated a variety of power tools.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
Assistant Store Manager
Terrible Herbst Convenience Store
02.2015 - 05.2017
- Generated repeat business through exceptional customer service.
- Oversaw store operations including inventory, staff training and customer service; enhancing overall store efficiency and customer satisfaction.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Cashier
7-Eleven
10.2014 - 01.2015
- Processed high-volume cash, card, and money gram transactions with speed and accuracy.
- Manged inventory, rotated merchandise, and processed deliveries to reduce shortage.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Sandwich Artist/Cashier
Subway
06.2014 - 10.2014
- Increased speed of service through effective multitasking and time management skills.
- Increased repeat customer visits by providing friendly and engaging service.
- Operated cash register and handled transactions accurately, ensuring smooth checkout process.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
Independent Contractor/Delivery Driver
Las Vegas Review Journal
08.2013 - 04.2014
- Prepared and delivered customers newspapers in a timely and efficient manner.
Customer Service Manager CSM
Neighborhood Walmart
09.2011 - 05.2013
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels checking bills for fraud with high accuracy.
- Learned duties for various positions and provided backup at key times.
- Assisted customers with returns, refunds and resolving transaction issues.
- Checked personal identifications during alcohol and tobacco sales.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
Production Team Member
Savers
07.2010 - 09.2011
- Cross-trained in multiple positions to offer skilled assistance with different parts of production line.
- Collaborated with team members to complete daily tasks efficiently and effectively.
- Greeted customers and directed to requested products.
Phone Verifier
Courtesy Call Inc
12.2009 - 06.2010
- Verified telemarketers sales calls for charitable donations and accuracy.
Stay at home mom/homemaker
Independent Self Employment
10.2006 - 12.2009
Sandwich Artist/ Cashier
Subway
09.2006 - 12.2006
- Greeted guests, promoted specials, and took orders.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Assistant Manager
Little Caesars Pizza
01.2005 - 09.2006
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Education
Diploma - Medical Assisting & Phlebotomy
Academy of Healing Arts
Las Vegas, NV06-2009
General Education - GED
College of Southern Nevada
Las Vegas, NV10.2008
Skills
- POS systems
- Multitasking
- Customer engagement
- Adaptability and flexibility
- Effective problem resolution
- Attention to detail
- Effective problem solver
- Consistent reliability
- Workplace professionalism
- Leadership
- Cash handling expert
- organizational skills
Certification
Food Handlers Card
Alcohol Awareness Training Card
Timeline
Merchandiser
Shiftsmart
08.2025 - Current
General Laborer
E & S Plumbing LLC
09.2022 - 04.2023
Assistant Store Manager
Terrible Herbst Convenience Store
02.2015 - 05.2017
Cashier
7-Eleven
10.2014 - 01.2015
Sandwich Artist/Cashier
Subway
06.2014 - 10.2014
Independent Contractor/Delivery Driver
Las Vegas Review Journal
08.2013 - 04.2014
Customer Service Manager CSM
Neighborhood Walmart
09.2011 - 05.2013
Production Team Member
Savers
07.2010 - 09.2011
Phone Verifier
Courtesy Call Inc
12.2009 - 06.2010
Stay at home mom/homemaker
Independent Self Employment
10.2006 - 12.2009
Sandwich Artist/ Cashier
Subway
09.2006 - 12.2006
Assistant Manager
Little Caesars Pizza
01.2005 - 09.2006
Diploma - Medical Assisting & Phlebotomy
Academy of Healing Arts
General Education - GED
College of Southern Nevada