Victoria Butler
Charlotte
Summary
Customer service professional with 9+ years of experience in optimizing order fulfillment and enhancing customer satisfaction. Proficient in inventory management, order processing, and warehouse operations, with a keen eye for detail and efficiency. Committed to leveraging skills in MS Office and multitasking to drive operational excellence and support team success.
Overview
10
10
years of professional experience
Work History
Personal Shopper
Instacart
Charlotte
09.2018 - Current
- Picked quality and accurate items daily for customer orders
- Drive customer satisfaction through swift order completion, proactive communication about substitutions, and strategic route optimization
- Deliver exceptional shopping experience by providing real-time updates, personalized item selection, and attentive customer support throughout order process
- Partner with customers to ensure satisfaction through clear communication, thoughtful product substitutions, and careful attention to special requests
Patient Transportation Coordinator
ACC prmier
Charlotte
03.2025 - 08.2025
- Coordinated and managed patient ride appointments to ensure timely transportation services.
- Maintained accurate patient records daily in electronic health record systems.
- Handled incoming calls, addressing patient concerns with empathy and professionalism.
- Scheduled appointments and responded to patient inquiries via telephone calls.
- Adhered to HIPAA regulations while managing confidential patient information.
Healthcare Advocate
Conduent
10.2023 - 11.2024
- Manage healthcare claims, ensuring precise documentation and prompt resolution.
- Collaborate with providers to address disputes, enhancing patient care experiences.
- Assist members with inquiries across systems, boosting service efficiency.
- Handle high-volume calls in call center, improving response times.
Warehouse Associate
Amazon
Charlotte
09.2018 - 05.2021
- Systematically prepared and labeled orders for shipment, ensuring accuracy and timely dispatch.
- Maintained a safe warehouse environment, adhering to OSHA standards and reducing incidents.
- Monitored and recorded inventory using handheld devices, improving stock accuracy.
- Inspected shipments for accuracy, preventing errors and ensuring quality control.
- Executed daily inventory control tasks, enhancing warehouse efficiency and organization.
Receiving Clerk
Burlington Coat
Charlotte
08.2016 - 12.2020
- Unloaded pallets and deliveries and organized products in warehouse.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Sorted and delivered materials to different work areas and staff.
Cashier
Walmart
Charlotte
04.2016 - 10.2016
- Processed transactions accurately, enhancing customer satisfaction.
- Adapted to varied schedules to support business needs.
- Guided customers in purchases, boosting reward program participation.
- Organized merchandise, ensuring efficient store operations.
- Maintained secure cash handling, resolving discrepancies swiftly.
Education
Associate of Applied Science - Social Work
Central Piedmont Community College
Charlotte, NC12-2027
HIGH SCHOOL DIPLOMA -
East Mecklenburg High School
Charlotte, NC06.2007
Skills
- Customer service
- Inventory management
- Order processing
- Microsoft Office
- Data entry
- Warehouse operations
- Cash handling
- Time management
- Communication skills
- Critical thinking
- Organizational skills
- Multitasking ability
- Problem solving
- Team collaboration
- Adaptability
- Attention to detail
- Customer advocacy
- Time optimization
Timeline
Patient Transportation Coordinator
ACC prmier
03.2025 - 08.2025
Healthcare Advocate
Conduent
10.2023 - 11.2024
Personal Shopper
Instacart
09.2018 - Current
Warehouse Associate
Amazon
09.2018 - 05.2021
Receiving Clerk
Burlington Coat
08.2016 - 12.2020
Cashier
Walmart
04.2016 - 10.2016
Associate of Applied Science - Social Work
Central Piedmont Community College
HIGH SCHOOL DIPLOMA -
East Mecklenburg High School