Victoria Callahan
Oneida,WI
Overview
20
20
years of professional experience
Work History
Assitant Manager
JOANN Fabrics and Crafts
Ashwaubenon, WI
07.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Customer Service Team Leader
Meijer
Green Bay, WI
05.2021 - 07.2022
- Mentored new hires, providing guidance to ensure their successful integration into the team.
- Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
- Achieved high levels of customer satisfaction with timely problem resolution and effective communication.
- Streamlined team processes for increased efficiency and productivity.
Bakery Team Leader
Meijer
Green Bay, WI
01.2019 - 05.2021
- Led daily team meetings to discuss goals, challenges, and opportunities for improvement in operations.
- Ensured compliance with local health regulations by conducting regular inspections of the facility''s cleanliness and sanitation practices.
- Coordinated cross-training initiatives among staff members to improve overall team versatility during peak hours or absences.
- Assisted in budget planning by analyzing sales trends, forecasting demand, and managing labor costs effectively.
- Collaborated with other departments to create special event menus and displays, increasing overall store performance.
- Managed inventory control, ordering supplies, and minimizing waste to maximize profitability.
- won several awards for cake share and donuts
General Merchandise Team Lead
Meijer
Green Bay, WI
09.2017 - 01.2019
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Worked different stations to provide optimal coverage and meet production goals.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
Cashier
Meijer
Green Bay, WI
03.2017 - 09.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped to actually put the store together
Concierge/players Club Team Member
Oneida Casino
Oneida, WI
03.2004 - 01.2017
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Education
Supervisor Management - Business Management
Nwtc
Green Bay, WI03.2020
Management Certificate - Business Management
Nwtc
Green Bay Wisconsin01.2006
Skills
- Staff Supervision
- Customer Relations
- Team motivation
- Staff Training and Development
- Employee Scheduling
- Workload Management
- Customer rapport
- Product and service knowledge
Accomplishments
- Supervised team of 100 staff members.
- Resolved product issue through consumer testing.
Timeline
Assitant Manager
JOANN Fabrics and Crafts
07.2022 - Current
Customer Service Team Leader
Meijer
05.2021 - 07.2022
Bakery Team Leader
Meijer
01.2019 - 05.2021
General Merchandise Team Lead
Meijer
09.2017 - 01.2019
Cashier
Meijer
03.2017 - 09.2017
Concierge/players Club Team Member
Oneida Casino
03.2004 - 01.2017
Supervisor Management - Business Management
Nwtc
Management Certificate - Business Management
Nwtc