Victoria Canady
Browns Summit,NC
Summary
Results-driven multifamily professional with nine years of experience in enhancing occupancy rates and streamlining operations. Expertise in financial oversight, resident retention, and property optimization, combined with a background in interior architecture, enriches both physical spaces and community experiences. I foster positive relationships among employees and residents, while ensuring compliance with policies and timely task execution. Committed to driving long-term success through innovative strategies, and effective team leadership.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Multisite Community Manager - Grade C
New Urban Residential
Durham, NC
12.2023 - 02.2025
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Achieved occupancy rate of 90.22%, reflecting a 7.6% increase within 64 days.
- Designed Experience Ticket Surveys to gather feedback on performance.
- Oversaw delinquency on a daily basis, contributing to a $127k improvement within one year.
- Improved operational efficiency by streamlining invoice processing, GL reclassifications, and payroll approvals.
- Encouraged team growth and employee engagement through structured performance evaluations.
- Oversaw development and execution of housing contracts, prioritizing adherence to guidelines and community needs.
- Developed comprehensive documentation for internal use.
Assistant Community Manager - Grade B
Greystar
Durham, NC
03.2022 - 12.2023
- Managed budget for community events and activities, ensuring cost-effectiveness.
- Investigated potential violations of lease agreements by tenants.
- Streamlined workflow and reporting processes through creation and implementation of new document control and filing systems.
- Collected residents' monthly rent payments, recorded transaction details, and submitted bank deposits promptly to ensure availability of operating funds.
- Recommended property improvements based on detailed evaluations of current property conditions.
- Enhanced renewal retention rate to 79% with innovative resident engagement efforts.
- Led teams in leasing and maintenance to boost occupancy rates.
- Reduced delinquency through proactive rent collection strategies, diligent eviction filing processes, and credit reporting improvements.
- Directed financial reporting, supported month-end close process, and maintained data integrity.
- Directed and participated in the approval and denial correspondence.
Leasing Agent - Grade A
Continental Realty Corporation
Charlotte/ Raleigh, NC
12.2018 - 03.2022
- Led efforts to enhance lease-ups in emerging markets, achieving increased high-rise occupancy.
- Oversaw daily operations, maintenance, and administration of various properties.
- Maintained an 82%+ closing ratio, ensuring consistent leasing success.
- Implemented targeted resident retention strategies, reducing turnover, and increasing renewal.
- Participated in community events related to leasing activities or tenant relations to enhance property visibility within the single-family home community.
- Marketed property to prospective tenants by giving physical and virtual tours, and pointing out key features.
- Maintained high customer approval rating through dynamic service, exemplary support, and interpersonal communication.
- Recommended clarifications and changes in program policies to director of property management.
- Resolved tenant complaints promptly and professionally.
- Collected security deposits from new tenants.
Leasing Agent - Grade C
Campus Life & Style
Greensboro, NC
03.2015 - 10.2018
- Supported multi-phase renovation projects and acquisitions of 1,200 front doors in student housing market.
- Solely increased efficiency through the meticulous execution of file audits, lease bundling tasks, and accurate roommate matching.
- Teamed up with academic organizations to optimize strategies for student housing involvement.
- Inspected vacant units and ensured they were ready for showings.
- Tracked leads using CRM software and followed up with interested parties.
- Processed applications by conducting background checks and verifying references.
- Used conflict resolution skills to quickly resolve issues among residents.
- Implemented online advertising and other marketing initiatives to generate interest from individuals and businesses.
- Developed marketing strategies to attract new tenants.
- Conducted informative and personalized tours, resulting in new leases.
Education
Bachelor of Arts - Interior Architecture
UNC GREENSBORO
Greensboro, NC12-2018
Skills
- Occupancy growth and management
- Community engagement
- Market analysis
- Lease and document administration
- Communication proficiency
- Financial acumen and reporting
- Fair housing compliance
- Marketing and advertising
- Team collaboration
- MRI, Yardi, Entrata, RealPage
Certification
Certified Apartment Manager (CAM), In progress, Within 180 days of employment
References
- Lavonne Johnson, Past Regional Manager, New Urban Residential, 919-824-1699
- Hannah LeBlanc, Past Property Manager, Greystar, 252-904-9096
- Tiffany Evans, Past Manager (Mentor), New Urban Residential, 919-606-2964
- Austin Humphreys, Pastor, Gethsemane SDA Church, Raleigh, North Carolina, 256-541-7030
Languages
- English, Fluent, First Language
- Spanish, Intermediate, Willing to Translate/Learn
Affiliations
- Member and Mentor | Young Adult Ministries | Gethsemane SDA Church
- Bubble Spunk Mini Event Planning | Owner
- Awarded Most Positive Personality 2023 by Gethsemane SDA Church
References
References available upon request.
Timeline
Multisite Community Manager - Grade C
New Urban Residential
12.2023 - 02.2025
Assistant Community Manager - Grade B
Greystar
03.2022 - 12.2023
Leasing Agent - Grade A
Continental Realty Corporation
12.2018 - 03.2022
Leasing Agent - Grade C
Campus Life & Style
03.2015 - 10.2018
Bachelor of Arts - Interior Architecture
UNC GREENSBORO