Victoria Carranza
San Antonio
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills honed at Texas Roadhouse. Expert in cash handling and guest engagement, consistently enhancing customer satisfaction. Proven ability to manage high-volume dining environments efficiently, achieving a 95% customer satisfaction rate. Adept at collaborating with teams to deliver outstanding service and memorable experiences.
Overview
11
11
years of professional experience
Work History
Server
Texas Roadhouse
San Antonio, TX
11.2023 - Current
- Delivered exceptional customer service to enhance guest satisfaction and retention.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Managed multiple tables efficiently, ensuring timely food and beverage delivery.
- Collaborated with kitchen staff to ensure accurate order preparation and presentation.
- Handled cash register operations, managing transactions with accuracy and integrity.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Bartender
54th Street Bar And Grill
San Antonio, TX
05.2020 - 11.2023
- Mixed and served beverages in a high-paced environment, ensuring customer satisfaction.
- Maintained cleanliness and organization of bar area, adhering to health and safety standards.
- Assisted in inventory management, tracking supplies and ordering as needed.
- Engaged with customers to provide personalized service and recommend drink selections.
- Operated cash register, processed transactions accurately, and handled cash responsibly.
- Developed knowledge of cocktail recipes and bar equipment for efficient service delivery.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender
Roxy's Sports Bar
San Antonio, TX
04.2020 - 11.2020
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Obtained cash bank and stocked service bar to prepare for operation.
Server/bartender
Texas Roadhouse
San Antonio, TX
08.2014 - 03.2020
- Delivered exceptional customer service in high-volume dining environment.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Managed dining area to ensure cleanliness and optimal guest experience.
- Collaborated with kitchen staff to facilitate timely food delivery and order accuracy.
Hospice Aide
Silver Creek Nursing and Rehab
San Antonio, TX
02.2018 - 05.2018
- Provided compassionate personal care, including bathing, grooming, and feeding patients to enhance comfort and dignity.
- Assisted with mobility and transfers, ensuring patient safety during daily activities and improving overall well-being.
- Monitored vital signs and reported changes in patient conditions to nursing staff for timely interventions.
- Documented patient care activities accurately in care plans, maintaining compliance with healthcare regulations and standards.
- Collaborated with interdisciplinary teams to develop personalized care plans that addressed individual patient needs.
- Advocated for patients' emotional needs by providing companionship and support during challenging times, enhancing their quality of life.
Education
Homeschool
San Antonio, TXSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Customer service
- Safe food handling
- Menu memorization
- Food running
- High volume dining
Timeline
Server
Texas Roadhouse
11.2023 - Current
Bartender
54th Street Bar And Grill
05.2020 - 11.2023
Bartender
Roxy's Sports Bar
04.2020 - 11.2020
Hospice Aide
Silver Creek Nursing and Rehab
02.2018 - 05.2018
Server/bartender
Texas Roadhouse
08.2014 - 03.2020
Homeschool