Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victoria Carranza

San Antonio

Summary

Dynamic hospitality professional with a strong work ethic and exceptional customer service skills honed at Texas Roadhouse. Expert in cash handling and guest engagement, consistently enhancing customer satisfaction. Proven ability to manage high-volume dining environments efficiently, achieving a 95% customer satisfaction rate. Adept at collaborating with teams to deliver outstanding service and memorable experiences.

Overview

11
11
years of professional experience

Work History

Server

Texas Roadhouse
11.2023 - Current
  • Delivered exceptional customer service to enhance guest satisfaction and retention.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Managed multiple tables efficiently, ensuring timely food and beverage delivery.
  • Collaborated with kitchen staff to ensure accurate order preparation and presentation.
  • Handled cash register operations, managing transactions with accuracy and integrity.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Bartender

54th Street Bar And Grill
05.2020 - 11.2023
  • Mixed and served beverages in a high-paced environment, ensuring customer satisfaction.
  • Maintained cleanliness and organization of bar area, adhering to health and safety standards.
  • Assisted in inventory management, tracking supplies and ordering as needed.
  • Engaged with customers to provide personalized service and recommend drink selections.
  • Operated cash register, processed transactions accurately, and handled cash responsibly.
  • Developed knowledge of cocktail recipes and bar equipment for efficient service delivery.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Bartender

Roxy's Sports Bar
04.2020 - 11.2020
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Obtained cash bank and stocked service bar to prepare for operation.

Server/bartender

Texas Roadhouse
08.2014 - 03.2020
  • Delivered exceptional customer service in high-volume dining environment.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Managed dining area to ensure cleanliness and optimal guest experience.
  • Collaborated with kitchen staff to facilitate timely food delivery and order accuracy.

Hospice Aide

Silver Creek Nursing and Rehab
02.2018 - 05.2018
  • Provided compassionate personal care, including bathing, grooming, and feeding patients to enhance comfort and dignity.
  • Assisted with mobility and transfers, ensuring patient safety during daily activities and improving overall well-being.
  • Monitored vital signs and reported changes in patient conditions to nursing staff for timely interventions.
  • Documented patient care activities accurately in care plans, maintaining compliance with healthcare regulations and standards.
  • Collaborated with interdisciplinary teams to develop personalized care plans that addressed individual patient needs.
  • Advocated for patients' emotional needs by providing companionship and support during challenging times, enhancing their quality of life.

Education

Homeschool
San Antonio, TX

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Hospitality service expertise
  • Customer service
  • Safe food handling
  • Menu memorization
  • Food running
  • High volume dining

Timeline

Server

Texas Roadhouse
11.2023 - Current

Bartender

54th Street Bar And Grill
05.2020 - 11.2023

Bartender

Roxy's Sports Bar
04.2020 - 11.2020

Hospice Aide

Silver Creek Nursing and Rehab
02.2018 - 05.2018

Server/bartender

Texas Roadhouse
08.2014 - 03.2020

Homeschool

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