Victoria Carrico
Houston,TX
Summary
Detail-oriented professional with strong administrative support and database administration skills. Experienced in employee relations and staff hiring, committed to enhancing organizational efficiency and customer/employee satisfaction.
Overview
13
13
years of professional experience
Work History
Senior Care Specialist
Independent
02.2022 - Current
- Supported daily care activities for senior clients, ensuring comfort and safety.
- Assisted in implementing personalized care plans tailored to individual needs.
- Collaborated with healthcare professionals to address client health concerns.
- Maintained accurate documentation of client progress and behavior changes.
- Developed strong relationships with clients, enhancing trust and communication.
- Contributed to the development of company policies and procedures, ensuring compliance with applicable regulations and best practices in senior care.
- Managed medications for clients, coordinating with pharmacies and physicians to ensure proper administration and prevent potential complications.
Benefits Coordinator
Archrock
Houston, TX
08.2019 - 06.2022
- Administered employee benefits programs, ensuring compliance with policies and regulations.
- Conducted training sessions on benefits offerings, enhancing employee understanding and engagement.
- Streamlined benefits communication materials, improving clarity and accessibility for employees.
- Developed detailed reports on benefits utilization, informing strategic decision-making for program improvements.
- Facilitated new hire orientations, providing comprehensive information on company-sponsored benefit programs.
- Coordinated onboarding processes, facilitating benefit enrollment for new hires.
- Managed leave administration process, including FMLA requests, ensuring proper documentation and communication with employees.
- Collaborated with HR team to evaluate and select competitive health, dental, and vision insurance plans for employees.
- Implemented open enrollment system to streamline benefits processes for employees.
- Helped HR teams interpret compensation policies for developing staff benefits and salaries.
- Created rewards and recognition programs for acknowledging employees' achievements.
Office Manager
S&S Corporation
Houston, TX
07.2013 - 09.2019
- Coordinated office operations to enhance workflow efficiency and maintain a productive work environment.
- Managed scheduling and calendar for employees and executives, optimizing time management and resource allocation.
- Oversaw budget preparation and expense tracking, ensuring alignment with financial objectives and cost control measures.
- Evaluated vendor performance, negotiating contracts to secure favorable terms while maintaining quality standards.
- Led project management efforts for office relocations, ensuring minimal disruption to daily operations during transitions.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
Education
High School Diploma -
Parkview Baptist
Houston, TXCertificate - Human Resources Training
Rice University
Houston, TX04-2019
Skills
- Experience with Ultipro and Oracle implementation
- Proficient in Word, Excel and Outlook
- Cultivating strong partnerships
- Employee relations
- Administrative support
- Staff hiring
- Training and coaching
- Database administration
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Senior Care Specialist
Independent
02.2022 - Current
Benefits Coordinator
Archrock
08.2019 - 06.2022
Office Manager
S&S Corporation
07.2013 - 09.2019
High School Diploma -
Parkview Baptist
Certificate - Human Resources Training
Rice University