Victoria Castillo
Warwick
Summary
Retail professional with extensive experience at TJX-Marshalls, specializing in customer service and team collaboration. Proven ability to solve problems and analyze data to improve customer experiences and achieve team goals. Background in tutoring highlights strong mentorship and communication skills.
Overview
4
4
years of professional experience
Work History
Retail Merchandise Associate
TJX- Marshalls
North Kingstown
02.2024 - 08.2025
- Delivered exceptional customer experiences through active engagement and support.
- Provided accurate, efficient, and friendly checkout services.
- Promoted credit programs while managing cash and credit transactions.
- Processed and prepared merchandise for sales floor in compliance with company standards.
- Participated in daily store recovery to maintain organization and cleanliness.
- Completed additional duties as required to support team objectives.
Mentor/Private tutor
Private Client
10.2022 - 01.2024
- Provide guidance, advice, and support to mentee. Serve as a role model.
- Weekly tutoring sessions helping in all High School subjects.
Customer Service Cashier
Supreme Pizza
East Greenwich
09.2021 - 09.2023
- Customer service, including answering questions, managing multiple orders.
- Food preparation, quality control, cleaning, training new staff & cashier.
Education
Bio-behavioral Health
Pennsylvania State University
State College08.2024
High School - Sociology, English, History, AP Psychology
East Greenwich High School
East Greenwich, RI01.2020
Skills
- Customer service
- Problem solving
- Team collaboration
- Time management
- Tutoring experience
- Data analysis
Extracurricular Activities
Bio-behavioral Health Club Letters to Rose club Airband National Society of High School Scholars member
Community Service
West Bay Community Action
Timeline
Retail Merchandise Associate
TJX- Marshalls
02.2024 - 08.2025
Mentor/Private tutor
Private Client
10.2022 - 01.2024
Customer Service Cashier
Supreme Pizza
09.2021 - 09.2023
Bio-behavioral Health
Pennsylvania State University
High School - Sociology, English, History, AP Psychology
East Greenwich High School