VICTORIA CASTRELLON
Red Oak,Texas
Summary
Export Documentation Manager with 9+ years of experience overseeing high-volume export operations, leading teams of 25+ staff, and coordinating with global partners to meet tight shipment deadlines. Maintained client relationships. Proficient in export documentation, US Customs filings, bill of lading amendments, container tracking, and managing heavy email and phone volumes while training and supporting back-office teams. Strong bilingual communication (English/Spanish), problem-solving, and leadership skills with a focus on process reliability and continuous improvement to reduce delays and support scalable operations.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Export Documentation
Sea-link International Inc Freight Forwarding Company
- Manage over 180 accounts
- File all paperwork necessary for client’s cargo to be shipped overseas
- File entries with US Customs on behalf of clients
- File Shipping Instructions/VGM
- Amend any bill of lading drafts that need to be revised in order for clients to clear customs overseas
- Track containers
- Data Entry
- Follow up on any issues clients may have
- Send releases to clients in a timely manner
- Answer anywhere up to 500 emails daily
- Take phone calls from clients and shipping lines and troubleshoot any issues they may have
- Make phones to clients and clients for any issues I need to clarify
Purchasing and Logistics Coordinator
Gurit Material LLC
Dallas, TX
2026 - Current
- Demonstrated self-motivation and personal accountability.
- Adapted effectively to fast-paced work environments.
- Assisted in both independent and team-based projects.
- Learned quickly and adjusted to new challenges.
- Updated purchase and trade agreements.
- Negotiated favorable contracts with suppliers.
- Reviewed vendor performance based on quality and delivery.
- Monitored inventory levels to ensure material readiness.
- Collaborated with departments to assess purchasing requirements.
- Analyzed market trends to enhance purchasing decisions.
- Cultivated strong relationships with key suppliers.
- Maintained thorough documentation of purchasing activities.
- Coordinated with suppliers for timely material delivery.
- Generated purchase orders to track stock levels and expedite orders.
- Monitored supply chain disruptions and implemented solutions.
- Evaluated transportation data to improve shipping efficiency.
- Supported cross-departmental collaboration to enhance logistics.
Export Documentation Manager
Sea-link International Inc Freight Forwarding Company
08.2016 - 10.2025
- Led a team of 25+ staff overseeing export documentation and daily operations to meet shipment deadlines.
- Resolved account-related issues for staff and clients to maintain continuous export processing.
- Escalated complex shipment problems to vendors and terminals to secure timely resolutions.
- Redistributed and assigned accounts to balance workload and prevent employee overload.
- Managed high-volume email flow, responding to as many as 500 messages daily to support operations.
- Handled client and carrier phone inquiries to diagnose and resolve documentation and shipment issues.
- Contacted clients proactively to clarify documentation discrepancies and prevent delays.
- Trained new hires on export documentation procedures and company systems to accelerate onboarding.
- Supervised and coordinated with the India back-office team to ensure accurate documentation and follow-up.
- Temporarily assumed full account duties during staff shortages to maintain service continuity.
- Served as TSA Primary Security Officer enforcing KSMS entries, driver STA approvals, and warehouse safety compliance.
- Prepared and organized documentation for TSA audits to ensure regulatory readiness and record accuracy.
- Designed and implemented streamlined export documentation workflows to shorten processing cycles and enable more reliable shipment handoffs to carriers and customs.
- Audited documentation errors and instituted targeted checklists, improving compliance consistency and reducing rework with measurable improvements in file accuracy.
- Coordinated cross-border teams and external partners to resolve documentation gaps, accelerating clearance decisions and strengthening carrier relationships.
- Developed standardized templates and training modules for export paperwork, reducing onboarding time and raising team consistency in document preparation.
- Coached staff on complex export procedures and problem-solving techniques, improving team capability and sustaining service levels during peak volumes.
Dispatcher
Texas Southern Trucklines LLC
07.2015 - 08.2016
- Book and coordinate loads for truck drivers
- Negotiate loads and payment with brokers
- Give detailed logistical instructions to Drivers
- Stay in touch with brokers and keep them updated with load status
- Develop a strong professional relationship with all brokers and drivers
- Handle any broker/customer complaints and direct them to the appropriate manager
- Prioritize customer requirements
- Input all Load Rate Confirmations into ITS trucking software.
- Entered loads into Microsoft Excel Coordinator Template
Dispatcher
Talladega Trucklines
12.2014 - 05.2015
- Booked and coordinated loads for truck drivers
- Negotiated loads and payment with brokers
- Stayed in touch with brokers and kept them updated with load status
- Input all loads into ITS trucking software.
Appointment Setter
Chiro Supply
09.2012 - 01.2013
- Outbound calls 200+
- Setting appointments with small businesses for regional manager
Leasing Consultant
Oak Valley/Misty Woods
01.2012 - 07.2012
- Showed and leased units
- Interviewed prospective tenants
- Recorded information to ascertain needs and qualifications.
- Completed lease form and agreement and collected rental deposit.
Auto Collector
Afc-llc Bayquest Capitol
Dallas, Texas
09.2010 - 12.2011
- Answered inbound and outbound phones on an auto dialer 200+ Calls
- Performed mid-range collections
- Negotiated payment arrangements
- Performed skip tracing
- Reviewed and explained customers overdue balances
- Transferred accounts to backend collectors
- Performed heavy data entry
Education
IC3 Internet and Computing Certification - undefined
Richland College
Dallas, Texas01.2011
GED - undefined
Richland College
Dallas, Texas08.2010
Skills
- Bi-lingual - English and Spanish, Computer Skills - Microsoft office: Word, Excel, and Power Point
- Great Communication Skills, Great Verbal and Written Skills, Works well with others, Able to answer phones and Multi-Task
- Responsible and reliable, Problem Solving, Team Leadership, Training Development, Regulatory Compliance
- Workflow Optimization, Client Relationship Management, Data Analysis, Attention to Detail, Crisis Management
- Time Management, Strategic Planning
Certification
- IATA Certified
- IATA Dangerous Goods Certified
- STA Approved
Timeline
Export Documentation Manager
Sea-link International Inc Freight Forwarding Company
08.2016 - 10.2025
Dispatcher
Texas Southern Trucklines LLC
07.2015 - 08.2016
Dispatcher
Talladega Trucklines
12.2014 - 05.2015
Appointment Setter
Chiro Supply
09.2012 - 01.2013
Leasing Consultant
Oak Valley/Misty Woods
01.2012 - 07.2012
Auto Collector
Afc-llc Bayquest Capitol
09.2010 - 12.2011
GED - undefined
Richland College
IC3 Internet and Computing Certification - undefined
Richland College
Export Documentation
Sea-link International Inc Freight Forwarding Company
Purchasing and Logistics Coordinator
Gurit Material LLC
2026 - Current