VICTORIA CELAYA

Accomplished food and cocktail server focused on unique customer experience and retention with over ten years of providing exceptional customer service in establishments ranging from casual to fine dining restaurants. Successfully completed a course of study in bartending gaining certification as a qualified mixologist.

• OLCC Service Permit, State of Oregon, Current
• OR State Certified Food Handlers Card, State of Oregon, Current

• Dedication to superior customer satisfaction by anticipating, identifying and fulfilling guests' needs and performing steps above and beyond expectations.
• Highly proficient in multitasking and prioritization under pressure while remaining professional and courteous in a fast-paced environment. Extremely energetic and organized with keen attention to detail.
• Various interpersonal skills supporting strength in both working well independently and as an effective team player. Strong aptitude for building rapport and ability to empathize with a diverse range of customers, fellow employees and managers leading to continued growth and success professionally.
• Effective ability in recommendation, promotion and upselling of food and specialty drink menus. Responsible handling of credit and cash transactions, accurate reconciliation of reports, use of POS systems along with experience performing opening and closing duties in various environments.
• Knowledgeable in general bar procedures, responsible alcohol service, equipment, glassware, liquors, techniques and efficient at mixing beverages to recipe and bar specifications.